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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ughhhh The hotel has a musty odor, the desk was closed after 10 and on Sunday, and the front door was unlocked. Additionally, it appears that homeless families or section 8 residents were present
Business response:
Dear David, We are sorry to hear that your experience did not meet your expectations. We will address your concerns with our appropriate team to resolve them promptly and effectively. We do not discriminate against any guests based on their background or socioeconomic status. However, we understand that the presence of certain guests may have made you feel uncomfortable. We will review our guest policies to ensure all guests feel welcome and safe at our property. Thank you for your valuable feedback. We hope that you will gi... read more
Hotel just seems run down. Gym is a joke. No grab and go breakfast. Room was half swept. No utensils, plates or pots. I wouldn’t stay here again.
Business response:
Dear Kia, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Disgusting- avoid Most disgusting smell as you enter the lobby of the hotel. The room was dirty kitchen filthy, bathroom filthy. I travel with cleaning products and Lysol, so I did my own cleaning being that I checked into the room at close to 10 o’clock Wednesday upon check-in. The gentleman at the front desk was extremely unfriendly, and almost gave me the creeps, the noise with the people that are living, there was off the charts kids running around at all hours banging slamming doors just a terrible experience all around... read more
Business response:
Dear Elisabeth, We sincerely apologize for your highly disappointing experience during your stay at our hotel. Your feedback deeply concerns us as it needs to reflect the high standards of cleanliness and customer service we strive to provide. We take these matters very seriously and will investigate and address all the issues you've raised with our team. Rest assured that your comments will be used to improve our services and prevent such problems from occurring in the future. We understand your frustration and would apprec... read more
It’s smelled of cigarette smoke throughout the whole building. It made it hard for us to breathe in the room. And it was terrible especially for the little children. Their were no sheets. Stains on the mattress. Broken pull out sofa. And even the bathroom was a mess.
Business response:
Dear Dominique, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience and regret not meeting your expectations. Our concerned team is already at work to improve the mentioned areas. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
Waited 20 minutes for front desk person to show up so I could check in. Overall smelled a little funky and the shower was falling apart
Business response:
Dear Gilda, Thank you for your review. We apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We do our best to ensure an enjoyable stay, so we regret that we couldn't give you a better impression from the moment you checked in. Furthermore, we are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. Thanks for bringing these issues to our attention, and we will follow up on your concerns to ensure we are well-poised to serve... read more
Bring your own plunger Upon check in the attendant was definitely sinking pot and high. Room was ok but the first night my child pooped and it backed up the toilet. Call for service… the high guys stated we could come down and get a plunger and fix it ourselves so we did and returned the plunger when we were done. The next night same thing happens… only this time apparently the plumbing in another room was bad and they never returned the plunger. So now for the whole evening 6 of us are toileting and staying in a room with b... read more
Business response:
Dear Allison, Thank you for your review of our hotel. We would like to apologize for the issues you encountered during your stay with plumbing. We will convey these maintenance issues concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Hotel Management
Stay away from this hotel... This hotel was being remodeled and it was dirty and beat up all over. The room sincerely looks like it was from the 1060s, dirty and ugly. Check-in took around 30 minutes because they were not sure if the available rooms were clean or not. I was given the wrong room number and ended up trying to open the door for an occupied room. I had to go down to the lobby again with all my luggage to get the correct room number and key. Really bad hotel for this part of town with so many business travelers.
Business response:
Dear Carlos, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
This is the worse place I ever visit. Staff was rude. I booked online with Expedia on Monday Dec. 26th. I reached motel with my family and came to know that they do not have any room available. This was difficult situation for me and my family which lead us to find another motel after an hour. Later on, they charged my credit card through Expedia website. Now I am working to get my money back.
Business response:
Dear Mohammad, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.