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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a cockroach in the sink, the pull out matteess bed had stains on the sheet that never looked washed. There were crumbs in the beds whwen we arrived. The tub wasnt clean. I asked for a later check out at 12 and they just kept saying call tomorrow call tonight and then would give me different answers.
Business response:
Dear SARAH, Please accept our apologies for the inconvenience you encountered in your suite. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. Furthermore, the lack of responsiveness of our staff you describe is unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impecca... read more
The room and the premises were stinking of smell from smoking. The bed and the sheets were reeking with that smell.. there were bugs and cockroaches in the room.
Business response:
Dear Guest, we regret the frustrations you experienced, and we are very grateful for your patience. We want to reassure you our pest control provider service our hotel on a routine basis to discourage the entrance of outside insects mentioned. However, we will address this with them to guarantee any future issues. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Thank you for your feedback, and we ... read more
Very old and dated. Very noisy in halls from staff. Room above sounded like someone bowling above. Staff very friendly. Saw a roach crawl on room door.
Business response:
Dear PAMELA, Thank you for choosing to stay at our hotel and for sharing your comments. We are disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and will address the concerns mentioned with the team to ensure we are well poised to serve you in the future. We hope you will stay with us again for a much-improved experience.Sincerely,Hotel Management
- staff is not professional even manager - they don’t communicate with Expedia and just wait until guest resolve with Expedia - they block room key without notice and hold guest’s belongings
Business response:
Dear JOUNG, thank you for staying at our hotel and sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We take great pride in providing exceptional service, and we agree with your e issues. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
staff is not professional
Business response:
Dear JOUNG, please accept our apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely,Hotel Management
This entire hotel had a bad odor. The rooms were in desperate need of repair and cleaning. Mold on air conditioner vents- that’s what I want to blow into the air I’m breathing, holes in carpet, laminate flooring in bathroom peeling up on itself- horrible patch jobs on doors. Stained carpeting. Book a room for 6 -room has 4 towels sets- no sheets or pillows in the room for the fold-out couch. Old yard sale looking furniture. Breakfast was prepackaged mini muffin or granola bar and coffee
Business response:
Dear Denise, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
I usually like staying at extended stays and such but today was horrible. When I first got into my room, I had to use the bathroom. When I open the toilet seat, there were someone else’s urine on the seat. Then I tried to flush and it didn’t flush. I had to leave for my events which lasted a few hours. When I came back the toilet finally flushed but didn’t take the toilet paper with it. Then I noticed when I closed the room door, an insect was crawling on the door. I decided to ignore it. Then my friend that I was sharing th... read more
Business response:
Dear Jade, thank you for choosing our brand again and staying at our hotel. We apologize for the inconvenience you and your friend encountered in your suite. Providing a clean, comfortable, and home-like stay is our top priority, and we follow strict standards regarding the cleanliness of guest rooms. The room you occupied will get a deep cleaning to ensure such incidents are never repeated. Thank you again for bringing this to our attention, we hope you will give us another opportunity to accommodate you, and we are confide... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.