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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never go back again marijuana smell all over the hotel. Nothing provided in kitchen . No ice Too old carpets
Business response:
Chandrasekhar, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
if you were a heavy smoker I guess it would be o… Well we didn’t end up staying because the condition of the room was so horrible. The smell of smoke was disgusting beyond anything we could hope to be able to withstand; like someone had just smoked a carton of cigarettes a minute before our arrival. But that wasn’t all…the window looked liked it had just been caulked but by a preschooler who thought it was finger paint and it didn’t seem to have a locking mechanism; it was a first floor room. The receptionist was very nice t... read more
Worst Hotel .. Stay away. Worst hotel . Never go here . Lobby and Rooms are filled with smoke smell . Bugs in room , kitchen stove does not work . Breakfast is just grab and go . which is not mentioned in the hotels.com page.
Business response:
Sambasivarao, thank you for evaluating your stay. We apologize for the cleanliness issues you faced while here and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We also want to mention that our pest control provider does service our hotel on a routine basis. However, we will share your concern with them to guarantee procedures are being followed to prevent any future issues. Additionally, kindly know that information ... read more
The worst experience ever Late check in was horrible. No one was at the reception desk at 3:00am. The phone outside the locked entrance did not have a ringtone to place a call to the front desk. No agent was present at the front desk. I called the hotel with my cellphone and the on call operator tried to assist with calling the hotel on their end. Still no one answered the phone and then so he decided to call the on call manager and still no one answered the phone. Since the reservations was made through a 3rd party service,... read more
Think twice This place was very dirty and not acceptable. We had to leave, as I could not let my family stay there.
Business response:
Paula, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sin... read more
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.