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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor late check-in experience. Staff member was distracted, lost track of my name and reservation, and took 10 minutes to check me in. Unprofessional!
Business response:
Micah, thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sincerely, Hotel Ma... read more
The 2 worst place I have ever stayed From the moment we checked in-we wished we had gone elsewhere. The hotel was poorly marked at the end of a cul-de-sac, so we had to look for it. The room was worn and had little to be desired. There was no dirty laundry bags, the bathroom was dark-need brighter light, no plastic cups or extra blankets in the room. In the morning there was no hot water for tea/hot chocolate or oatmeal. Also the night clerk had fallen asleep, so the morning shift was yelling to awaken.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we want to be sure all of our guests are able to take advanta... read more
Never again! I would not stay here again. Very, very run down. Staff was nice. Rooms are in extreme disprepair.
Business response:
Mark, thank you for evaluating your stay with us. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The room was so dirty had to clean myself beds were never cleaned from last people black hair all threw the sheets and all in tub and bathroom was so degusting
Business response:
Tambra, thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience with us. We are truly sorry and will relay your comments to our housekeeping staff to be more diligent in providing refreshing accommodations. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I made a confirmation very early for a two bed suite. It was paid in advance. Upon arrival before 6pm, they had no rooms! The refrigerator did not work, nothing in the kitchens to cook with or clean with and all the food spoiled! None of the outlets worked other than the tv.
Business response:
Cheryl, thank you for reaching out with your concerns. We are sorry to read about the inconvenience you experienced upon arrival. We also apologize for the inconvenience caused due to the maintenance issues in your suite. We will discuss your comments with the staff involved to take corrective actions. Additionally, we regret that the kitchenware policy was not explained by our staff. Kindly know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk. We will utilize your comment... read more
WORST PLACE EVER Aside from the desk, not understanding English, we were given keys to an occupied room where we proceeded to scare the bleep out of them @ 12:30 in the morning! It took moving through 3 more rooms before we had the correct number of beds and it was clean. I understand that the country is short-staffed at present, though this was beyond ridiculous I also thought you can no longer smoke in hotels though the floor below me did not get that memo!! I would not recommend this place to someone EVER! Sleep in your c... read more
Business response:
Erin, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
It got the job done, but in need of serious renovations. The remote didn’t match the TV. When I tried to call the front desk, the phone didn’t work. There were holes in the walls. Some were repaired with sloppy spackle where they didn’t even bother to sand and paint. Others were just left open and they weren’t caused by tenants, they were unfinished renovation.
Business response:
David, we appreciate you being our guest and sharing your observations. We are sorry you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.