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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I checked out 1 day early due to the disgusting conditions. The bed linen had not been washed. There was actually greasy film coating the blankets. The refrigerator did not work. The grounds were filthy with cigaretts overfilling the ash trays with butts on the ground. I WILL NOT BE USING TRAVELOCITY AGAIN TO BOOK ROOMS. I CHATED WITH YOUR ONLINE PERSON TO GET A CREDIT OR A REFUND WITHOUT SUCCESS. THE HOTEL WOULD NOT REFUND THE MONEY BECAUSE IT WAS BOOKED THROUGH TRAVELOCITY. DONE. GOOD BYE
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you... read more
Very disappointed This was the worst hotel experience if ever had. I had my room switched two times before leaving this hotel. The first room smelled of cigarette, the second room had a leaky ceiling and the third from the bathtub was clogged. There was very loud music playing in the room next to me and dogs barking from other rooms. Me and my family ended up leaving the same day then going to another hotel.
Business response:
Thank you for posting a review of your stay. We regret the noise disturbance you encountered and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you had with the bathroom and make sure the problem is resolved immediately. We do hope you will stay with us another time so we can provide you with a much more satisfying experien... read more
Expected better We called to say we’d be checking in after 11 PM but when we entered it took more than 20 minutes to get checked in. They never seemed to find any paperwork with our names on it and just handed us a room key with no paperwork at all attached. The room was musty smelling upon entry and improved slightly once the air conditioner was turned on. The pillow had a faint nicotine smell. Not unclean, just definitely could tell that smoking had occurred. The fridge was open and therefore not cold. The room and bathroo... read more
Business response:
Leigh, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I will start by saying the staff were helpful, apologetic and gave me a full refund for the 3 night booked stay. The room: toilet seat loose so moved a lot! Hair in bathroom drawer and also what looked like dried toothpaste in drawer. Mirror was spotless so it had been cleaned. One miniature shampoo and one small soap. Kitchen: walls had dried “stuff” stuck on them, stove knobs filthy, top of fridge had bits on it. Microwave and inside fridge were clean. Living /sleeping area, carpet had stains and we didn’t want to walk bar... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.