Extended Stay America Select Suites - Columbia - Gateway Drive

Anonymous 

on Expedia

3 years ago

Very disappointed This was the worst hotel experience if ever had. I had my room switched two times before leaving this hotel. The first room smelled of cigarette, the second room had a leaky ceiling and the third from the bathtub was clogged. There was very loud music playing in the room next to me and dogs barking from other rooms. Me and my family ended up leaving the same day then going to another hotel. 

Leigh 

on Expedia

3 years ago

Expected better We called to say we’d be checking in after 11 PM but when we entered it took more than 20 minutes to get checked in. They never seemed to find any paperwork with our names on it and just handed us a room key with no paperwork at all attached. The room was musty smelling upon entry and improved slightly once the air conditioner was turned on. The pillow had a faint nicotine smell. Not unclean, just definitely could tell that smoking had occurred. The fridge was open and therefore not cold. The room and bathroo... read more

Anonymous 

on Expedia

4 years ago

I will start by saying the staff were helpful, apologetic and gave me a full refund for the 3 night booked stay. The room: toilet seat loose so moved a lot! Hair in bathroom drawer and also what looked like dried toothpaste in drawer. Mirror was spotless so it had been cleaned. One miniature shampoo and one small soap. Kitchen: walls had dried “stuff” stuck on them, stove knobs filthy, top of fridge had bits on it. Microwave and inside fridge were clean. Living /sleeping area, carpet had stains and we didn’t want to walk bar... read more

Timothy 

on Expedia

4 years ago

Just dumpy, needs a total renovation 

Anonymous 

on Expedia

4 years ago

VERY disappointed My first impression of the place was that the glass doors were dirty, the ground leading to the door was dirty and when you enter the building it had an unpleasant smell. The view inside at the front desk was not impressive at all. The first room I was assigned to was awful. The bathroom was not clean. It had clean linen, but NOTHING was washed and the floor was clean. The toilet had bowel on the sit and residual inside the toilet. The carpet had a BIG hole in the middle of the floor as you walk into the ro... read more

Anonymous 

on Expedia

4 years ago

Not too good. The stove never worked! We complained and they didn’t do anything to it. We spent three nights and they never changed the bed sheet and bathroom towels.