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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just dumpy, needs a total renovation
VERY disappointed My first impression of the place was that the glass doors were dirty, the ground leading to the door was dirty and when you enter the building it had an unpleasant smell. The view inside at the front desk was not impressive at all. The first room I was assigned to was awful. The bathroom was not clean. It had clean linen, but NOTHING was washed and the floor was clean. The toilet had bowel on the sit and residual inside the toilet. The carpet had a BIG hole in the middle of the floor as you walk into the ro... read more
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Not too good. The stove never worked! We complained and they didn’t do anything to it. We spent three nights and they never changed the bed sheet and bathroom towels.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had when your complaint about the maintenance issue was not resolved. We assure you to look into this and take steps so that this is not repeated. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We hope your future... read more
Bad new Never again at that one
Business response:
Andre, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The placed smelled like smoke. The room did even have toilet paper in it. The other guests were loud and obnoxious. It was horrible.
Business response:
Susan, thank you for your review. We are sorry for the smoke smell you experienced. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We also wish we had the opportunity to address the noise problem you faced while you were here, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.