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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
- Hair In The Shower - Broken Mirror - Broken Bathroom Door - Non-operational phone - Loud noise all night long from the room above me and the front desk representative I called at 11:23pm didn’t speak English and couldn’t help me. The General manager lied to Travelocity and said that all their representatives speak English. Untrue. He told me that he only speaks Arabic.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Room furniture old. Carpet had old stains. ELEVATOR did not work Sunday, ir Monday prior to check out. Will not recommend to others, nor will I book this facility again.
Business response:
Please accept our sincerest apologies for the issues you encountered during your stay. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Pet fees, manager customer service lacking, bad pl We were there for 24 hours before they mentioned we had to pay a per pet per night fee. We walked our two small dogs past the front desk at check-in, and walked them several times overnight, morning and mid-morning. Each time we walked right past the front desk. Nothing was said. At manager shift change, the new manager literally accosted my husband from across the lobby and said we had to pay for the pets immediately or leave, It was the tone of her voice and attitude which... read more
Business response:
Thank you for being our guest. We apologize for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We are also sorry for the issues you faced in your room. We have relayed your concerns with our maintenance team so that they can take the necessary actions. We regret this unpleasant experience and hope you will give us the chance to make it up to you on a... read more
Dirty, outdated, felt unsafe. Did not stat the whole night.
Business response:
Jessica, thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the issues you encountered. We understand your frustration and be assured we have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward. Also, we apologize you did not felt completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situation. Please g... read more
Horrible Experience The room was dirty and had been cooked in. Smelled horrible! The bathroom was disgusting
Business response:
Rose, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The room i was sent to was dirty and ed not made up. I was then given another room that was ok.
Business response:
Thank you for posting a review. Please accept our apologies for the cleanliness issues you experienced in your initial room. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.