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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT GO OFF WHAT THE PICTURES SHOW YOU FOR THE ROOMS. 1st room they put me in was run down, dirty, had a funky smell, carpets dirty. Stove didnt work. And could hear from all the other rooms. I complained- who wouldn't. Put me on another floor in a different room which was a little nicer and quiet. But still dirty. If going on vacation i do not recommend this hotel. People live there which is fine but its not a hotel type of place want to be at
Business response:
Tam, thank you for being our guest. We sincerely apologize for the issues you encountered in your suites. We will discuss your comments with our housekeeping and maintenance teams to ensure we deliver spotless accommodations. We want to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Business response:
Kenneth, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Made a reservation here three months in advance through Expedia, I arrived and they said they didn’t have a room. They sent me to another sister hotel. I had to wait in the lobby with my kids sweating and hot until things are straightened out with Expedia as well as the hotel in terms of not being charged twice. The lobby and hallways smelled like pot and cigarettes. There were ants in our room.
Business response:
Joann, thank you for your review. We apologize that we did not have any available rooms when you arrived at our hotel and understand the frustration this caused. We assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Could use a refresh. Needs work. Room was generally clean. Kitchen was dated, musty odor toward entrance. Bathroom plumbing slow to drain at sink and tub, toilet would stop up - indicating the plumbing needed some work. Mold/mildew spots on bathroom ceiling. There was an active bath-fan. Lights were all fluorescent and room was dark colors which makes the whole thing very stark. Kitchen was dingy. Have to ask for appliances and housewares from front desk. For a few buck more the candle wood suites have modern kitchenettes an... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with our team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This was terrible and I got charged for a room they knew wasn’t Livable or Clean
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bett... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.