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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave multiple room keys to occupied rooms. In the 30 minutes we were there, they made 4 room keys for guests checking in. Every room was already occupied. Those guests walked into occupied rooms with clothes and luggage strewn about. In one instance, the occupant was in their room. We said we would not stay there due to safety concerns. The front desk clerk said they did not have authority to credit our card. The phone number provided routed us to a corporate line that said the front desk would handle our refund. We are... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The room, sheets, towels, & phone were dirty & had dog hair everywhere ☹
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Я приехал а сотрудница отеля сказала что извините но мы вам вернем деньги. Мы по ошибке подтвердили бронь и это в час ночи! Конечно ничего другого они искать не стали. Их ошибка а я должен спать на улице! Ужасный отель
Business response:
Levon, thank you for your review. We sincerely apologize for the mix-up with your reservation and for not being able to accommodate you. Though we are confident this was an isolated incident, we’re investigating this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The hotel is older than it looks on the outside. The halls are not bright and the feel is that of a dorm. I had an issue with the door to the room. It did not latch close or lock. When I spoke with Scott, he was very apologetic and offered to move me as the maintenance person was off for the evening. When I reported to Sophie in the morning, she acted as if it was my fault and I should have reported it earlier. She definitely needed an attitude check. For safety issues alone, I would not recommend this hotel.
Business response:
Mark, thank you for your review. We apologize that our facility did not meet your expectations and the problem you faced with the door lock of your room. Our maintenance team regularly check areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. We are also sorry for the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we woul... read more
The towels and wash cloths where dirty as in it was already used . The room smelt like mold I had to air the room out to even breathe
Business response:
Thank you for your review. We apologize for the uncommon smell and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.