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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gave me the wrong room because they gave someone else the room i ordered. No pillows no blankets for sofa bed no hot water no remote and there was a frog in my room.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I didnt i got charged with out staying.i will never book through expedia again. Thry also sent and email with another location very near. And charged me for that hotel also
The front desk staff wasn’t rude but they weren’t welcoming. I should have known there would be issues for the price I paid. The toilet wasn’t clean. There was hair in the tub. The towels were a little dingy. I dropped something behind the dresser. When I pulled it from the wall, there were several items behind it. I had to use my disposable wipes on the remote. It was sticky. Surprisingly the bed linen appeared to be really clean. The room above sounded like kids were running around. I’ll never stay here again.
Business response:
April, thank you for staying with us. We are sorry for the disappointing stay you had with us and regret the issues you encountered in your room. Please be assured, we have alerted our housekeeping and engineering staffs of your concerns, and we will be working to correct our shortcomings. Everything we do is aimed at providing you with an excellent hotel experience. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Dirty, outdated, unprofessional, creepy Dead bugs and spiderwebs by ac unit & on rug in lobby - weird Front desk person could not find a double room that we had booked (none clean ready available- no upgraded rooms available either) and she kept trying to use her cell phone to call her manager for help to no avail And we waited over an hour and they couldn’t find us the room so we had to eventually leave and find a different NICE hotel at 9 PM at night We left and booked the Marriott residence inn in Fulton and it is gorgeou... read more
Business response:
Thank you for your review. We are sorry for the cleanliness and service issues you encountered during your visit. We are working with our housekeeping and front desk teams to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Smells and the room, appliances were not clean. The tub had rust stains.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I would not recommend AT ALL First I checked in after regular hours so I knew the front door mswould be locked but I at least thought somebody would be at the desk or close by. After knocking on the door for 5 min maybe more I finally called. No one answered the first time so the second time I knew either the staff was asleep or not close at all to where they should’ve been. The night shift person talked like she just woke up and slowly exited the laundry room to open the door. Every room that I was switched from was dirty. ... read more
Business response:
Kenya, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Toilet clogged and not secure to the floor, staff not friendly, and breakfast was horrible. Carpet had a dark WET stain on the floor. I rang front desk NUMEROUS times, and no one answered. Not enough soap/shampoo for two people. Gave one bottle, and one bar of soap. Can you imagine if we weren't related? Gross. I even had guests on the elevator tell me how horrible it was. Definitely WILL NOT be back.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.