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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recomendable
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Lets start with the oucs on the web are not accurate. This place is dirty, smelly and run down. They couldn't find my reseevation then charged me a now show fee that i am still trying to get back!
Business response:
Dear Guest, thank you for the feedback. We certainly apologize if our website contained inaccurate information and caused any confusion and inconvenience. Thank you for bringing the situation to our attention for further review. We also apologize if you were overcharged for your stay. We assure you that this was not deliberate, and we are sorry for the inconvenience this caused you. We would appreciate additional information so we may properly investigate and follow up with you. Thank you for being our guest and we look forw... read more
Gross. Hotel needs major renovations. Hallways, laundry room and lobby were very dirty. Trash on the floors, something spilled and not cleaned up, garbage bags full of trash laying around and a nasty smell everywhere. Front desk clerk couldn’t care less when I mentioned it. Will never stay here again.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered and regret the inconvenience caused by our bedding. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on ... read more
The floor in the lobby and the hallways were not clean . It looked like it had not been vacuumed. The hallway on the 2nd floor smelled extremely bad each day. On the last day the smell was so bad that I could smell it inside of my room. The sheets had stains on them. One of the blankets had hair on it. The towels had stains on them and had hair on them. It’s easy to tell how old the hotel and the rooms are. They need to renovate , repaint the walls , and get new carpet to remove the terrible smell. Also the decor is outdated... read more
Business response:
Joann, thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider a future stay as we would welcome the ... read more
Call front desk 3 times about banging noise coming from upstairs and nothing was done
Business response:
Thank you for taking the time to evaluate your stay. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Usually, our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Property was quiet and it was nice to have a kitchen. Grounds were also ok and very close to everything. They do not supply basic kitchen items (like a pot to cook something on the stove) unless you made a list and asked the front desk. There was rarely someone at the desk and you had to stand there for awhile before they wandered out to see what you were there for (like checking in). Room was not clean. There were crushed peanuts, chips, and a bobby pin on the floor. The trash can had items from the last "tenant". It was en... read more
Business response:
On behalf of our team, please accept our sincerest apologies for the service and cleanliness issues you encountered. We do not take cleanliness issues lightly, as we firmly believe this is priority #1 in the hospitality industry. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
I had a reservation. Called in afternoon to say I would be checking in late. At check in..NO ROOMS! It is sold out for hours radius...still have no room for the night!
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.