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Extended Stay America Select Suites - Columbia - Gateway Drive
- Hotels
- Columbia, MD
About this business
Location details
6620 Eli Whitney Dr., Columbia, MD, 21046, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like cat urine. The air conditioning unit leaked all over the floor and rug was soaked. Had to unplug refrigerator because of loud banging noise coming from it. Couldn’t close curtains fully. Room 102 had an awful cat piss aroma! Disgusting, will not recommend or stay there ever again.
Business response:
We want tothank you for the comments you provided about your recent experience at our property, and apologize for what was an unsatisfactory stay. We are incredibly disappointed to have let you down. We work hard to provide the best and cleanest and well-maintained environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we do have suites which are designated for pets to mi... read more
The room had a smell. Also did not take cash.
Business response:
Camille, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We also apologize for the unpleasant smell you experienced during your stay. We value your feedback and hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
Great location in regards to Merriweather Post Pavilion. However, did NOT like the massive spider in the bathroom.
Business response:
Thank you for choosing our hotel. Although our location worked well for you, we apologize for the inconvenience you had due to the spider in your room. Please be assured that your feedback regarding the oversight is shared with our housekeeping team. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
If you like hair & smoke smell stay here Hair in shower, sink and on towels- had to take photos so gross. Non smoking room smelled of smoke. No hair dryer and staff member made me walk down to get it and left it on the counter - he only came out to tell me to bring it back in the morning.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had an odor as well as cleanliness issues. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Rude and obnoxious, will never stay there again. They changed my rate and transferred me to another location.
No coffee or hair dryer in rooms. It was dirty. No ice machine. Vending machines were out of order. Staff were very nice. Breakfast was coffee and little food.
Business response:
Thank you for your review and for choosing to stay at our hotel. We apologize for your less than satisfactory experience and appreciate you bringing these matters to our attention. We will certainly take steps to ensure these areas are not overlooked in the future. Please note, as per our brand standard requirements, we keep the in-room amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. As we have refrigerators in all our rooms which... read more
Smelled like old cat pee. Sheets had stains. Air conditioner blocked by long curtains.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Steven, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Building needs to be updated. Rooms didn’t have very many plugs in them and the plugs they did have were taken up by things like lamps and radio. Only 3 pillows,
Business response:
Austin, thank you for being our guest. We are sorry our property, as well as our facilities, were not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Columbia - Gateway Drive
How is Extended Stay America Select Suites - Columbia - Gateway Drive rated?
Extended Stay America Select Suites - Columbia - Gateway Drive has a 3.3 star rating with 1,452 reviews.
When is Extended Stay America Select Suites - Columbia - Gateway Drive open?
Extended Stay America Select Suites - Columbia - Gateway Drive is open now. It will close tomorrow at 12:00 a.m.