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Extended Stay America Select Suites - Dayton - Miamisburg
- Hotels
- Dayton, OH
About this business
Location details
3787 Summit Glen Dr, Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Disappointed Was contacted by the hotel 5 miles from arriving for them to tell us they did not have a double room available for us. Offered a king room. We had 4 ppl. Very disappointed
Business response:
We are so sorry to hear that there was an oversight on your room reservation, Casey. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones.
Not staying again The night manager is a very rude and cold individual. Not friendly and will charge you for his own inconvenience.
Business response:
Thank you so much for taking the time to review your stay at our hotel, Nathan. We are so sorry for the impression that you were left with of our staff. This is not the high level of customer service that we are known for and apologize that this was your encounter. Be assured that this serves as an opportunity to revisit our standards and training to provide the great guest experience that we always strive to deliver. We hope that all your future travels are wonderful ones
Business response:
Thank you for your detailed review of your stay, Christopher. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
Thank you for reviewing your stay with us, Billie. We hope your overall stay met your needs and that you'll come again for a simple, basic and clean stay. Thank you so much for choosing WoodSpring Suites!
No coffeemaker, or hair dryer, cups, or ice machine anywhere on the property. If you there for an extended stay, which they advertise on line, you better bring your own pots, pans, utensils, dishes, etc. They have a 2 burner cook stove and a microwave, but how you suppose to use them?
Business response:
Thank you for taking the time to review your stay at our hotel. We're pleased that you found the in-room kitchen helpful but sorry to hear that our rooms did not provide you with the amenities you expected. We want guests to be able to choose only the amenities they want to use, and we have found that many of our guests prefer to bring their own items, purchase at a local store, or find having kitchenware unnecessary. We also offer guests the option to buy a cookware or dining set at the Front Desk should that be of interest... read more
Cleanliness and renovated was great however the walls and floors were extremely thin. I felt like i had to tip toe around and whisper. U can hear the other people in rooms walking around, talking, and flushing the toilet. Not for people with kids because the other guest will complain when something is dropped on the floor or they cry. The staff is extremely rude and the guy Josh that works at night is very confrontational if you ask him a question. He also believes in making up the rules and policies based on a guest by gues... read more
Business response:
Thank you for your very detailed review and candid feedback. Let us start by apologizing for the troubling experience that you had at our hotel. This is in no way representative of the kind, professional and friendly service that we are known for. We work hard to give you an at home like stay and we are disappointed to see that this was not your experience. We want to assure you that we will address this with the staff so that we can make sure that our focus remains on exceptional customer service from start to finish. Your ... read more
Rooms are very small bed was hard mattress flat nothing like other hotel's ive stayed at reminds me of a college dorm very basic
Business response:
Thank you for the compliments on our super clean rooms. I'm sorry our hotel wasn't quite what you expected for amenities. We hope you'll think of us the next time you need a basic, affordable stay.
Paid for pet to be there she is only 8 pounds they charged me again when daughter checked in also requested smoking they but her non smoking room took them 15 mins to get to check in counter . just awful
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Business response:
Thank you for taking time to rate our hotel. We are sorry you were not pleased with your stay.
Frequently asked questions about Extended Stay America Select Suites - Dayton - Miamisburg
How is Extended Stay America Select Suites - Dayton - Miamisburg rated?
Extended Stay America Select Suites - Dayton - Miamisburg has a 3.5 star rating with 1,092 reviews.
When is Extended Stay America Select Suites - Dayton - Miamisburg open?
Extended Stay America Select Suites - Dayton - Miamisburg is open now. It will close tomorrow at 12:00 a.m.