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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry that you did not enjoy the wonderful stay that we intended for you, Jeremy. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
el peor lugar para descansar Peor hotel en que he estado, la tina del baño no drenaba el agua, sabanas sucias y la cama Más dura que una tabla. Para nunca regresar ahí
Business response:
Thank you for the review of your stay, Octavio. We sincerely apologize for the issues that you experienced with the bed and plumbing. Our staff works hard to provide a stay that is both comfortable and we are sorry that we fell short in this area during your time with us. We look forward to improving in these areas for all our future guests. We wish you all the best in your future travels.
This hotel was absolutely the worst hotel that I have ever stayed at!!!! We was on a 2 week vacation with no maid service, limited front desk clerk, had too take the towels down every evening so we could get clean ones which was hard because we were out late every night sightseeing and couldn’t be back in time for the exchange, no social distances was in force nor was the mask!!! This hotel should be shut down!!!!
Business response:
Thank you for this feedback, Monica. Please accept our sincerest apologies that you did not receive the exceptional experience that we intended for you due to our lobby hours, bi-weekly cleanings and lack of masks. We take the safety of our guests extremely serious and we cannot apologize enough that this did not come through. We also apologize that you were not aware of linen exchange program and housekeeping schedule prior to checking in. Since we are more of an extended stay we offer the basic items and allow our guests t... read more
Bad hotel, smells, dirty rooms. Just made bed and left it looked as if it had been no real cleaning for months
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms, so we are terribly sorry for disappointing you with a less than sparkling clean room.
Very bed experience.. Dusty, old and poor! The worst hotel in my life!
Business response:
Thank you for your thoughtful feedback, Dan. I’m so sorry to hear about this and apologize for the great inconveniences. You matter to us and we are so sorry for disappointing you during your stay with us. We wish you the best in your future travels.
Business response:
We're so glad you enjoyed your stay with us! Thank you for the terrific rating and we hope to see you again soon!
THE ROOM WAS VERY DIRTY SHEETS AND HAIR EVERYWHERE AND WHEN I WENT BACK TO TELL FRONT DESK THEY WAS GONE I LEFT THAT NASTY PLACE THEY DIDNT EVEN HAVE SOAP OR NOTHING IN THE BATHROOM
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Dirty and uncomfortable The floors were filthy, both in the room and common areas. Even though it was supposed to be a smoke -free property, my room smelled like an ashtray. Extra charge for EVERYTHING, including clean linens, which weren’t even clean to begin with (see pics)! The bed was so uncomfortable (once I stripped it down to the mattress and bleached everything), I couldn’t stay there. Checked out 2 days before the end of my paid week. Service was SLOW or non-existent.
Business response:
Please accept our sincerest apologies that your stay was not the exceptional one that we intended for you, Katie. We are known for our great customer service and cleanliness and are so shocked to hear that this was not your experience. We can assure you that we will reach out to our front desk staff and housekeeping team regarding the overall customer service, cleanliness for immediate action and resolve. Again, we are so sorry that we failed to exceed your expectations, but we do wish you all the best in all your future tra... read more
How am i supposed to know your horrible web site hotels.com allowed us to book a room online after check in had already not been allowed. How is your system such a joke that it takes our money with a zero percent refund with a reservation impossible to check into. Wrong hours of operation posted on the website. I strongly sugest to any one who values their money to never book threw hotels.com.
Business response:
Thank you for taking the time to review your stay at our hotel, Jaime. Please accept our apologies regarding the problems you experienced with your reservation. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We hope that you give us another opportunity to create an exceptional experience the next time you are in the area.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.