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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was SO dirty. They clearly do not clean the rooms.
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
Bath towels and bed sheets were very dirty when I entered the facility.
Business response:
Our staff works diligently to do a thorough cleaning upon your arrival - and we are so disappointed to see that we fell short in this area during your stay and that there was an issue with your linens. We sincerely apologize for any inconvenience that this caused and the negative impact that it created. This issue will be handled with our housekeeping team so that we can make sure that we are improving the experience for all our current and future guests.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Room i stayed didn't even have a bedside lamp which was inconvenient. Otherwise it's just basic room with no frill
Business response:
We hope that our Simple philosophy met your needs for this stay and we appreciate hearing from you, Jane. Thank you so much for giving WoodSpring Suites Hotel the opportunity to host you!
Business response:
Thank you for taking time to review our hotel. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Would not stay at this property again The hotel staff were surly and seemed to be put out to provide service to their guests. The floor in the bathroom was coming up and the toilet leaked. You were charged if more than 1 device was connected to their wifi. On a positive note, the mattress was nice. Would not stay at this property again.
Business response:
Thank you for sharing your experience, Kevin. I'm so sorry for all of the hiccups, delays, and issues you had during this stay. This isn't typical and we just hate that we've disappointed you.
This place is a dump. The rooms look like like hospital rooms. The double was a twin, and no other furniture.
Business response:
Oh no! I'm so sorry to hear this. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.