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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible guest experience Front desk was closed, so had to dial 500 from lobby phone for attendant on call. Tried calling from that phone and to the hotel frone desk phone number for almost an hour. No answer at all. Finally was able to get soneone by chance when calling out to attendant who just happened to go behind desk/enclosure. No apologies. Only asked how long I let the phone ring and then made small talk. Almost midnight, finally in my room to shower and go to bed. Shower was luke warm at best. Plus, the drain cover ... read more
Business response:
We're sorry to hear about your difficulty reaching the Front Desk and the issues with the shower, Desiree. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited am... read more
Nice and quiet but the staff sucks....the male clerk is prejudice and snotty...very unprofessional...needs to be fired or moved Where's no inaction with customers..if they're going to keep him around there will be a law suit coming....
Business response:
Thank you for taking the time to review your stay with us. I can't tell you how disappointed we are to see that you did not experience the exceptional stay that we intended for you. Our staff works hard to provide a high level of service and professionalism and we are so sorry if we failed to exceed your expectations as this was not at all our intent. We value our guests and have the upmost respect for every person that enters our doors and we are so very sorry that this did not come across during your time with us. We do ho... read more
I checked inn after 10, didn’t know the front desk closed at ten. No soaps in the bathroom were offered.
Business response:
We are so sorry for the long wait time that you experienced when trying to reach the front desk. We know that your time is valuable, and efficiency is paramount while traveling. Being that we are more of an extended stay - we offer limited front desk hours. We know that this is not what most guests are used to and apologize for any inconvenience that this caused. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
rooms were dirty and the hotel smelled. I will never stay there again. We were traveling through and driving all day just to have a dirty room and no bed sheets or anything.
Business response:
We are so disappointed to hear that you got a bad impression of our hotel during your stay, Sarah. We work hard to provide affordable, clean, and comfortable rooms and we’re sorry that was not your experience. We wish you the best in your future travels.
Couple of the front desk employee's are rude and have bad attitude and not very helpful at all
Business response:
Thank you so much for letting us know about your time at our hotel. We are so sorry for the issues that you encountered with our staff. We can assure you that we will address with our management and front desk team to ensure that we are upholding our standards of service to each of our valued guests. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
No amenities. Not even soap in the bathroom to wash our hands. Had a kitchen in the room but had absolutely no silverware/pots/plates/pans/etc to use.
Business response:
Thank you for your review, Laura. We value your feedback and are sorry to hear that our rooms did not provide you with the amenities you expected. We know most hotels provide daily cleaning and other amenities so that is a natural expectation. WoodSpring Suites is a value focused hotel specializing in extended stays, which is why we offer bi-weekly housekeeping for guests staying more than seven nights. This allows us to provide the best value possible for our guests so that they customize their stay just the way they would ... read more
You can hear through the walls amd our next door neighbor was fighting the whole time- very loudly. Room/floor was not clean. Need better or more pillows.
Business response:
Thank you for taking the time to review your stay with us. We are so sorry for the issues that you experienced with the cleanliness of your room and the disruptive noises. We strive hard to deliver a stay that is clean, peaceful and comfortable and are so sorry that we fell short in this during your time with us. Thank you for letting us know how we are coming across and we wish you all the best in your future travels.
This motel has the most uncomfortable beds. Cockroaches, dirty, uncomfortable. Staff unfriendly. Soooo bad we didn’t even stay the whole time even though it was already paid for in advance. Not only one of the worst motels but so nasty I willingly rented another motel and lost money because you don’t get your money back for a motel paid in advance 😡
Business response:
Thank you for taking the time to share this detailed review of your stay. We can't apologize enough for all the inconveniences that you experienced during your time with us. This is in no way acceptable by our standards and will be address the details of your feedback with our entire staff at the property. We are so sorry for any inconvenience that was caused and hope that all your future travels are wonderful.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.