This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a mess. Alot of people going in and out doing suspicious. Loud noises at night we couldn't sleep. When we checking in to the room, there are 2 guys inside of our room already sleeping in the beds, and rest room is mess. Went down talk to front desk but they said they can not doing anything about it. We end up staying up for the whole night due to loud noises and not feeling safe. We check out right next morning and find a different hotel.
Business response:
Thank you for sharing the details of your experience with us. It is so disappointing to see that you experienced so many issues during your time with us. We strive to give each guest a high level of cleanliness, comfort and hospitality and we are so sorry that none of this came through. Thank you for letting us know about the problems with your room upon arrival and the cleanliness of the bathrooms. We will contact the property and address this issue so that we can prevent this from happening in the future.
It was horrible they canceled our reservation without notifying they said 9 p.m. was the latest check-in time so we had checked in afternoon so they canceled our reservation I am highly upset I hope you get a free refund full refund and a free night
Business response:
I’m so sorry to hear about your reservation and check-in confusion and can tell it was a frustrating experience, Jose. I hope your future travels are always smooth and truly wonderful.
Positive: Keycard entry beyond the office offered a bit of security. The vending machines were priced appropriately. Needs improvement: The bed was very uncomfortable (mattress placed on cheap metal frame). Ceiling fan in bathroom was fully blocked by lint, used soap left in shower.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us. We also are sorry for the lack of cleanliness that you experienced. Our staff works hard to provide quality cleanings and we are so sorry that we fell short during your time with us. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
It was horrible! Its infested with cockroachs!! Its very dirty and it stinks (ecspecially in the elevator)! The bedding was dirty and the mattress cover on the bed had a dried up blood stain on it. My husband and i were itchy and kept feeling like we were being bit by something the entire time. We will never go back there again and would never recommend this place to anyone!
Business response:
Thank you for your feedback, Quirino. We're are extremely disappointed to hear about all of the issues with the lack of cleanliness in your room. I can't tell you how hard our staff works to address these problems and I'm shocked to hear that this was your experience. I know that an apology does not take back what happened - but on behalf of all of our staff we are so sorry for the inconvenience that all of these things caused.
The wasn't cleaned all the way. The floors were still gross and the beds werent made all the way. The room also smelled strongly of cigarette smoke the entire stay.
Business response:
Thanks for your feedback. We are so sorry for your experience with the floors in your room. We work hard to deliver comfortable, well-maintained rooms for a great guest experience and we’re sorry we let you down during this stay. We will certainly use your feedback to help us improve.
A Dump To Avoid Let me put my review in perspective...it was a dump! No amenities at all, no help at the front desk meaning no one was there, it was closed! The room vibrated and gave both of us headaches, The list of charges to rent their cleaning supplies was just plain extortion! This place does business with people coming in medically ill and visiting the near by hospitals. I would not recommend that anyone needing a home away from home during any illness or procedure in near by hospitals use this place. The front desk g... read more
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel. The experience that you shared is so disappointing. After reading about all of the inconveniences with the noise and problems with the front desk - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues m... read more
Limited front desk worker. I needed to check out at 8:00 AM and the front desk was closed and no one answered the phone to the property management company. Painting being done in the hallways, which would have been nice to know ahead of time. Walls pretty thin as I could hear the tv in the next room.
Business response:
Hello, J! We are disappointed to see that you had problems with your check out and that you experienced unpleasant smells because of the painting that was happening. We apologize for any inconvenience that this caused and appreciate you taking the time to let us know about your stay.
The room is good but not the service very rude people
Business response:
I'm so sorry to hear that you did not enjoy our usual friendly, helpful service from the entire staff. We are so sorry we disappointed you.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.