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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Toilet had urine stains and hair all over it. Blanket was just two sheets and was not warm. Staff was nice.
Business response:
Thank you for bringing the issues with the cleanliness and customer service to our attention. We can't apologize enough for failing to exceed your expectations and deliver a clean and comfortable stay. We will make sure that we take your feedback and address it at the property level for proper action and review. Thank you for letting us know how we are coming across, and we wish you all the best in your future travels.
The only thing I liked is that it had a roof. Everything else about the place was horrible. If i could have gotten refunded and went to a different hotel I would have. But they denied us a refund and denied us to switch to a diferent room. So we had to go buy cleaning supplies and wash the linens. Which we didnt want to but had to so that the kids wouldnt get anything on them from there. Still our 3 year old got sick while staying there. It could have been from the mold in the bathroom. There was black mold growing up the wa... read more
Business response:
We can't tell you how disappointed we are to hear of your experience at our hotel. We are terribly sorry that you did not receive the exceptional stay that we intended for you because of the cleanliness of your room. Let me assure you that this is not acceptable by our standards, and that we will be addressing this with our housekeeping staff to ensure the proper procedures are being followed to prevent this from happening in the future.
I disliked everything about this property. The upstairs room flooded and it flowed down into my room causing it to flood out. I was not accommodated for anything. My smoke detectors didn’t work after this incident and I was made to stay in that room the remainder of my staff. The staff is very rude and unhelpful. The front desk agent always charges extra fees for their own reasons. This hotel is by far the worst I have every stayed in.
Business response:
We can't tell you how disappointing it is to see that you did not enjoy your time with us. We are terribly sorry that you experienced issues with flooding and customer service. We can assure you that this is not the high level of service that we strive so hard to execute on. We will make sure that we address the issues that you mentioned with property directly for proper action and resolve. Again, we apologize for any issues that this caused but wish you all the best in your future travels.
Business response:
We are so sorry that you did not enjoy your time with us, Randall. We would love to welcome you back for a more pleasant stay. Thank you for taking the time to let us know how we are coming across.
It was absolutely Horrible here super dirty and disgusting
Business response:
We are so sorry to hear that your experience has not been the exceptional one that we intended for you because of the lack of cleanliness. Our standard is to do a thorough and detailed cleaning of the rooms after each guest leaves and make sure your room is clean and fresh upon your arrival. We are so disappointed to learn that this was not your experience but can assure that we will address this at the property level to make sure that this does not happen for any of our future guests. Again, thank you for sharing the detail... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel, Eric. I'm sorry you did not enjoy your time with us and wish that our accommodations had better met your needs during this stay.
Business response:
We are so disappointed to see that you did not enjoy your time with us, Wendell. We are never happy to see that your stay was less than perfect. Thank you for taking the time to let us know how we are doing and wish you all the best in your future travels.
Business response:
We are so disappointed to see that you did not enjoy an exceptional stay with us, Shawna. Thank you for taking the time to let us know how we are coming across.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.