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Extended Stay America Select Suites - Denver - Aurora
- Hotels
- Aurora, CO
About this business
Location details
575 N Billings Street, Aurora, CO, 80011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crappy Full bed instead of a KING The room was suppose to be a KING bed, but it was a rickety double bed that was too small for the space and incredibly creaky. There was two of us in it so it was crowded. I rolled out of it once while sleeping.
Business response:
We are so sorry to hear that you were disappointed with your room type and did not find the bed roomy or comfortable. Thank you for letting us know how important these issues were to you so we can always be improving. We wish you the best in your future travels.
Business response:
Thank you for rating our hotel. We are so sorry you were not pleased with your stay.
Not worth $99/night When I showed up to check in around 11pm, there was nobody at the front desk, it was closed. I had to call and wait for someone to arrive. The towels in the bathroom had dirty spots on them and the next day when I needed to take a shower and needed fresh towels and wash clothes, they “ran out” of wash clothes!! I was absolutely NOT satisfied with my stay. There was no coffee available anywhere in the hotel, as a matter of fact, there wasn’t a lobby!!
Business response:
We are sorry to hear that you missed some amenities that you might find in a more traditional hotel and we know our accommodations don't fit the needs of every traveler. We hope you'll consider us the next time your travels bring you to the area or whenever you think our hotel will meet your needs.
Terrible. Inconsiderate! Refused to give me a room I paid for. Ian didn’t come to the front desk for 26 minutes from 2:01-2:27am! Had us waiting 26 minutes and never apologized or had compassion that he had us waiting so long. He put us out in the middle of the night. Refused to give me a room I paid for because my husband whistled to try and get us some service.
Business response:
Thank you for taking time to rate our hotel. We are sorry you were not pleased with this stay.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Nothing was unique about this property. I was just there due to hardship and this property offered the amenities I needed for me and my child. The stove didn't work and they nickle and dime for everything.
Business response:
I'm disturbed to hear that this was your impression of our accommodations and hope you were able to enjoy all we have to offer. Thank you for sharing your feedback.
What I personally didn’t like was the fact that when I arrived I was charged an additional $30 dollars for no reason. I booked my stay roughly a week in advance and paid online. Upon arriving I was told a card was just “ needed on file “ which I expected, but I did not expect a $30 charge for nothing.
Business response:
Thank you for your review. Though we are never happy when a guest feels disappointed we do appreciate hearing your perspective. Please contact us if your billing situation has not yet been resolved and best wishes in your future lodging and travels.
I liked that the property was cleaned but what I didn't like was they nickel and dime guest for everything.
Business response:
Thank you for your valuable feedback. We try to be open and transparent about our charges. By having an affordable base rate, guests usually love to customize their stay by adding only the things they need, like linen exchange or more frequent room cleaning. Many guests really like the privacy that comes with limited amenities. I'm so sorry this felt like an inconvenience instead of a customized positive experience and we're so sorry we disappointed you and your crew. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Denver - Aurora
How is Extended Stay America Select Suites - Denver - Aurora rated?
Extended Stay America Select Suites - Denver - Aurora has a 3.2 star rating with 2,072 reviews.
When is Extended Stay America Select Suites - Denver - Aurora open?
Extended Stay America Select Suites - Denver - Aurora is open now. It will close tomorrow at 12:00 a.m.