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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Run far from this place My room smelled like cigarettes, there was hair all in the bathroom as of no one had cleaned it. People above me was arguing and fighting. Will not be returning. A waste of $100.
Business response:
Dear Keeosha, Thank you for your feedback. We sincerely apologize for the unpleasant odor, lack of cleanliness, and noise disturbances you experienced during your stay. This is not the standard we strive to uphold. Your comments will help us make immediate improvements. We hope you'll consider giving us another chance to provide a much better experience in the future.Sincerely,Hotel Management
Smelled of weed and cigarette smoke. Dirty. And very small.
Business response:
Dear Kyna, Thank you for your feedback. We apologize for the unpleasant odors and cleanliness issues you encountered. Your comments have been shared with our housekeeping team for immediate attention. We strive to maintain a clean and comfortable environment for all our guests. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Avoid this hotel! Didn’t have room reserved. Had to break our family into rooms. Loud partying, drug dealing, dog fights throughout the visit. Asked for a blow dryer. They didn’t have one. Didn’t get shampoo, conditioner. No new towels. Housekeeping once every two weeks. Office closed when we needed it the most. When I made the reservation, breakfast was included, but no breakfast. Front desk said they stopped that…….
Business response:
Dear Patti, Thank you for your feedback. We deeply apologize for the numerous issues you encountered during your stay, including the unavailability of your reserved room, noise disturbances, lack of amenities, and changes to our breakfast policy. Your experience was far from our standard, and we are taking immediate steps to address these concerns. We appreciate your patience and hope to provide a much-improved experience in the future.Sincerely,Hotel Management
Needs repair The room had holes in the wall with drywall falling out where towel racks should have been. There was dog hair on the toilet paper roll, tire tracks on the toilet seat and the bathtub was black with dirt. The room had not been painted in sometime as evidenced by grease drips on the walls. A drawer was missing from the kitchen cabinets and the mattress felt like a boxspring only. It was very disappointing to have paid for a room so dirty and not maintained.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of your room, as this does not reflect the standards we strive to maintain. Your concerns about cleanliness and maintenance are being addressed with our housekeeping and maintenance teams to prevent such issues in the future. We regret that your stay was disappointing and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a much-improved experience next time. Sincerely,Hotel M... read more
Once we got in our room we noticed there were cigarette burns in 3 spots on the counters,went to pull out the pullout bed for my children and it was full of dog hair and dog food fell out not thrilled once i was in bed i looked over at the a/c unit and under it was a needle cap from lord knows what. Disgusting for almost 120$ Took photos of it all immediately but for some reason cant upload
Business response:
Dear Kieona, Thank you for your feedback on your recent stay. It's concerning to read about the issues you encountered in your suite, and we assure you that this is far from what we want our guests to experience. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
So disgusting the towel left in my room hadnt been washed and had makeup all over it from previous guest
Business response:
Dear Marley, Thank you for bringing this matter to our attention. We sincerely apologize for the oversight regarding the cleanliness of the towel in your room. This is not reflective of our usual standards, and we are taking immediate steps to address this issue with our housekeeping team to prevent recurrence. Your feedback is invaluable to us as we strive to improve our services. We hope for the opportunity to regain your trust and provide you with a more pleasant experience in the future.Sincerely, Hotel Management
Roach in the bathtub After my miserable checkin experience, all I wanted to do was take a shower after a 12 hour shift. Upon noticing there was no soap or shampoo in the shower something moving caught my eye. There was a roach in the bathtub. Tried calling the front desk and there was no answer. Booked it out of there and am currently waiting on my refund.
Business response:
Dear Sharon, We sincerely apologize for the unacceptable experience you encountered during your recent stay. It is disheartening to hear about the lack of essentials in your room and the presence of pests. This falls well below our standards of cleanliness and service. Please rest assured that we are immediately addressing these issues and preventing recurrence. We understand your frustration and regret any inconvenience caused. Please feel free to reach out to us directly if you need further assistance. We are committed to ... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.