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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the close walking distance to Target, groceries, a few restaurants.Employees we’re very helpful and attentive. Property not well maintained. Holes in the curtains and no sheers so I couldn’t get daylight without feeling minke I was in a fish tank. No seal on the bottom of the door, so bugs came in. Door also did not close properly and had to be forced shut or opened. Found a roach in my toiletries bag which was on the bathroom counter. Kitchen counter interfered with refrigerator door; too close together & had to for... read more
Business response:
Lori, thank you for your review. We are sorry for not meeting all of your expectations and for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. On a positive note, we are happy to know you liked our ideal location as well as our courteous staff. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Expensive for what was received. Will never stay here again. Overpriced, far outdated, not kept up. Not a good experience.
Business response:
Cheri, thank you for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and regret any inconvenience caused. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Random people hanging out in the parking lot day and night was odd and made me uncomfortable. Walking around in our room made our feet super dirty like we were walking around outside. Being so close to Cherry Creek, I thought this hotel would be half-way decent. I was wrong.
Business response:
Thank you for your review. We are sorry for the discomfort you had due to other guests on the property and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It is a Old lodge not a hotel . It was a poor cleaning .Not at all like a hotel .More like a lodge .Very old furniture and equipment .Breakfast is Muffin & Coffee . Room Door is not closing .Hairs in bath tub .Dust can be clearly seen in Kitchen Platforms and furniture . Hotel management mentioned that do not leave anything in Car .Customer will be responsible for any losses .
Business response:
Jyoti, thank you for selecting our hotel. We are very sorry to know we did not meet your expectations and the problems you encountered. We apologize for the disappointment with the condition of the furniture, the cleanliness issues, and the trouble you had while closing the door. We will discuss your concerns and comments with our leadership team and associates in an effort to improve our guest experience. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Ho... read more
It is run down. Gave me a key to occupied room, new room, the remote was gone, new remote did not function, new batteries. Lamp not functioning on wall, internet was terrible could not read Washington Post. Will never stay there again.
Business response:
Monica, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Uncleanly The cleanliness of this hotel was far below acceptable. If we had had another option we would have moved out. The staff did do their best to RE-clean the room and replace the bedding. It was a very nice thing but it unfortunately was a much deeper issue than what they were capable of cleaning in a short period of time.
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your case. We will relay your comments to our housekeeping associates to ensure we deliver refreshing accommodations. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.