Extended Stay America Select Suites - Denver - Cherry Creek

Business response:

Dear Alejandro, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management 

Business response:

Naomi, thank you for taking the time to share your observations with us. We apologize for not meeting all of your expectations with our complimentary grab-and-go breakfast. We value your feedback as we continually strive to improve our guest experience, and we have noted your comments for future changes. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management 

Business response:

Darnell, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will change your mind and give us another opportunity to provide you with an excellent stay. Thank you again, and safe travels.Sincerely,Hotel Management 

Business response:

Zamira, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management