This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
RUN!!!!!!!!
Business response:
Dear Pamela, Thank you for your review and staying at our hotel. We certainly apologize for any issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would appreciate the opportunity to get further details to know where and how to improve future guest experiences. Thank you for sharing this valuable feedback; we look forward to hearing from you.Sincerely,Hotel Management
First hotel I booked I went to check in. They said they never had any rooms available. Second hotel I checked, and there were cops outside the fire alarm was going off at 4am it was a bad experience. Second hotel also, I was waiting to check in a man said I lost my key with no hesitation she gave him another key without checking his ID.
Business response:
Dear Louise, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sin... read more
Never again Dirty room, no smoke detector, no toilet paper. Police questioning people in parking lot. People constantly smoking outside rooms and on stairs.
Business response:
Dear JASON, We take pride in providing our guests with a clean, fresh environment; please accept our apologies for the disappointing experience. Thank you for informing us that your guest suite's smoke alarm was missing during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room. Your feedback will be shared with our team to prevent such situations, and we look forward to welcoming you again soon. Sincerely,Hotel Management
I prepaid for a 3 day stay (May 12, 13, and 14) on May 4th. When I arrived at the hotel the evening of the 12th, they said they didn’t have a room for me. I was…and still am…very upset about this. I don’t understand how any hotel can have a reservation and then ‘sell’ the room to someone else. I will never use this service again!
Business response:
Dear Susan, We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
NOT RECOMMENDED Old building, no breakfast as advertised. Did not have maid service and little to no hot water. DO NOT STAY HERE. NOT WORTH IT
Business response:
Dear Guest, We are disappointed we did not meet your expectations during this visit. Our team strives to ensure each guest has a pleasant stay, so we apologize this was not your impression. We appreciate you sharing these details so we can address them appropriately. We are very grateful for your patience. We hope you will stay with us again so we can show you the exceptional experience you deserve.Sincerely,Hotel Management
I reserved a room and they overbooked for the holiday but I got charged for the room anyway. Can't get a straight answer out of the staff and they give me the run around. Marla at the front desk doesn't even know her manager's last name. Don't know the regional manger's name or number. Still owe me money.
Business response:
Dear Teresa, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.