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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel in a long time The place is a dump. Mattress on pull out couch was worn out and awful. Un- usable. Microwave did not work. Carpet needs replacing,worn out. [Room 452] Eric at front desk was very nice. No elevators so you have to carry luggage up 3 flights of stairs.
Business response:
Michael, thank you for being our guest. We sincerely apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We appreciate your feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horrible trashy room Horrible I always stay at extended stay and never have I experienced the dirtiest room ever. I will never recommend this hotel. Very rude service they gave my 2queen bed away to some other person that didn’t have a booking and just walked in I had booked months in advanced they I get lied to they are are over booked and the room was not quarantined. The supposedly delux bed has stains all over
Business response:
Ruth, we apologize for any oversights in servicing your room. Your feedback will be shared with our team; thank you very much for your patience. We hope you will consider us when you return to the area so we can give you the seamless visit we are known for providing. Sincerely, Hotel Management
Shower curtain was broken, water was coming outside, fan was very noisy, breakfast was only rotten oatmeal packets, my partner threw up. STAFF WAS RUDE!!!!
Business response:
Riyazuddin, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our associates and for the difficulties you experienced in your accommodations. We certainly undersatnd the frustration you must have felt and appreciate your patience. We will address this with appropriately with our respective teams. However, we are grateful for your comments about your breakfast experience. Thank you again for your constructive comments, and we hope you will give us anoth... read more
Awful services, no hot water, gross conditions.
Business response:
Kara, thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time... read more
The staff was friendly. Service was terrible. There were no plates, silverware, coffee maker, coffee, or napkins in the room. You have to go to the front desk and get them. They won’t bring them to you. The property is severely neglected. The duvet was stained, the sheets were stained, the front door to the room was loose (It didn’t close very tightly, the bolt didn’t work, and the safety latch was barely holding in place). The counter tops had burn holes in them, the bathtub needs upgrading, the faucet in the bathroom sink ... read more
Business response:
Brock, thank you for evaluating your stay. We apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your visit less than desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We understand your frustration and are grateful for your patience. We also regret your disappointment with our breakfast offerings and one of our hotel policies. We appreciate your feedback and hope we have a future opportunity to restore your confidence... read more
NEVER consider this hotel - Threats and extortion Absolutely DO NOT consider booking this hotel. They showed up (a day after I already checked in) and told me they "had an issue with my payment" and I needed to pay the entire amount again or they were kicking me out. I showed them the receipt (and emailed it to them, they didn't care.) I booked this weeks in advance and paid the entire thing up front. What kind of service is that? Who tries to extort their own customers for more money? Supposedly they didn't know how to rece... read more
Business response:
Skyler, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.