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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful check in. Awful check in. Smelly. It took about 40 min.
Business response:
Dear rached, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Unfortunately, technical issues arise occasionally, and we are sorry for being unable to resolve this immediately. We also apologize for not living up to our commitment to clean, fresh accommodations when you visit. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Okay but could be better Check in @ 3pm. Room was not ready by 345pm. Was told if needed a room we have to upgrade for additional $ since our room was not clean yet. Did the upgrade, which there was many issues with that room we stayed at as well. Door did not latch correctly, no trash cans in room, unknown odor problem.
Business response:
Dear Guest, Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We also apologize for the inconvenience you encountered in the upgraded suite. The condition of your suite you describe is unacceptable and not representative of our quality standards. We will share your concerns with the appropriate teams, and we will use them as an opportunity to improve our guest experience. Thank you for sharing your experience with us, as this helps us identify where we need to improve. ... read more
Got a room with a clogged toilet, talked to the receptionist only to have the staff tell us we would have to stay in the room overnight and talk to a manager in the morning and there is no plunger in the entire hotel. Room and utilities did not look clean.
Business response:
Dear Guest, thank you for reviewing your stay at our hotel. We are sorry for the inconvenience you experienced due to the maintenance issue with the toilet, and we regret that we could not resolve this immediately. We also apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Tried to check in all doors were locked & couldn’t even get in the building.. no one answered when I tried calling to be able to check in…
Business response:
Dear Nathaniel, we are sorry for the inconvenience caused to you on arrival. Please accept our apologies for not meeting your expectations and for not providing the attentive service we strive to give every guest. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Please consider giving us a second chance.Sincerely,Hotel Management
When I made the reservation on Expedia, I opted to pay for the room on the last day. When I got to the motel, I was told I had to pay in advance. This is false advertising on the part of the motel. I feel people would come here based on the fact that they could pay when they leave. Not so for short stays as was mine. Upon my arrival, no one was at the front desk. No sign indicating when they would return. I was given a room on the side that fronted a busy road in Denver. There were other rooms, other sides, that I could have... read more
Business response:
Dear Jerry, thank you for choosing our hotel during your recent visit to our area. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. We are taking appropriate steps to ensure future guests do not encounter the same issues. It was an honor to host your visit, and we hope yo... read more
Lots of noise and dogs barking. My room was disgusting with stains everywhere and the smell of weed and cigarettes.
Business response:
Dear Alejandro, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
No real breakfast despite it in the description
Business response:
Naomi, thank you for taking the time to share your observations with us. We apologize for not meeting all of your expectations with our complimentary grab-and-go breakfast. We value your feedback as we continually strive to improve our guest experience, and we have noted your comments for future changes. We hope you will revisit us whenever you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,920 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.