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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible trashy room Horrible I always stay at extended stay and never have I experienced the dirtiest room ever. I will never recommend this hotel. Very rude service they gave my 2queen bed away to some other person that didn’t have a booking and just walked in I had booked months in advanced they I get lied to they are are over booked and the room was not quarantined. The supposedly delux bed has stains all over
Business response:
Ruth, we apologize for any oversights in servicing your room. Your feedback will be shared with our team; thank you very much for your patience. We hope you will consider us when you return to the area so we can give you the seamless visit we are known for providing. Sincerely, Hotel Management
Shower curtain was broken, water was coming outside, fan was very noisy, breakfast was only rotten oatmeal packets, my partner threw up. STAFF WAS RUDE!!!!
Business response:
Riyazuddin, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our associates and for the difficulties you experienced in your accommodations. We certainly undersatnd the frustration you must have felt and appreciate your patience. We will address this with appropriately with our respective teams. However, we are grateful for your comments about your breakfast experience. Thank you again for your constructive comments, and we hope you will give us anoth... read more
Awful services, no hot water, gross conditions.
Business response:
Kara, thank you for choosing us. We appreciate you posting your review, as we genuinely value our guest's comments and opinions. We regret not meeting your expectations and are sorry for the outlined issues that inconvenienced you. We apologize for this, and rest assured, we will share your comments with the appropriate teams and make sure we prevent such reoccurrences. We are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time... read more
The staff was friendly. Service was terrible. There were no plates, silverware, coffee maker, coffee, or napkins in the room. You have to go to the front desk and get them. They won’t bring them to you. The property is severely neglected. The duvet was stained, the sheets were stained, the front door to the room was loose (It didn’t close very tightly, the bolt didn’t work, and the safety latch was barely holding in place). The counter tops had burn holes in them, the bathtub needs upgrading, the faucet in the bathroom sink ... read more
Business response:
Brock, thank you for evaluating your stay. We apologize for the inconvenience caused due to the housekeeping and maintenance issues that made your visit less than desirable. Please know that we will discuss your comments with the teams involved to enhance our accommodations. We understand your frustration and are grateful for your patience. We also regret your disappointment with our breakfast offerings and one of our hotel policies. We appreciate your feedback and hope we have a future opportunity to restore your confidence... read more
NEVER consider this hotel - Threats and extortion Absolutely DO NOT consider booking this hotel. They showed up (a day after I already checked in) and told me they "had an issue with my payment" and I needed to pay the entire amount again or they were kicking me out. I showed them the receipt (and emailed it to them, they didn't care.) I booked this weeks in advance and paid the entire thing up front. What kind of service is that? Who tries to extort their own customers for more money? Supposedly they didn't know how to rece... read more
Business response:
Skyler, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
Some staff were friendly and knowledgeable some were unprofessional and clearly not trained. Coffee was not ready in the morning. Not much for grab n go breakfast. Always having to call for someone because staff was never at front desk. Denver area Extended Stays have been a serious disappointment. I will not ever book Extended Stay again. Expedia may want to reevaluate this business relationship.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This place sucks. No ice machine. No dishes or utensils and a sad little breakfast set up. No fan in bathroom and not even a queen size bed. How they can call this place "extended stay" is beyond me.
Business response:
Luba, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and are disappointed our dishware policy was not communicated to you during the check-in process. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,830 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.