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Extended Stay America Select Suites - Denver - Cherry Creek
- Hotels
- Glendale, CO
About this business
Location details
4444 Leetsdale Dr., Glendale, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some staff were friendly and knowledgeable some were unprofessional and clearly not trained. Coffee was not ready in the morning. Not much for grab n go breakfast. Always having to call for someone because staff was never at front desk. Denver area Extended Stays have been a serious disappointment. I will not ever book Extended Stay again. Expedia may want to reevaluate this business relationship.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This place sucks. No ice machine. No dishes or utensils and a sad little breakfast set up. No fan in bathroom and not even a queen size bed. How they can call this place "extended stay" is beyond me.
Business response:
Luba, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and are disappointed our dishware policy was not communicated to you during the check-in process. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope to have the opportunity to... read more
The room was a mess, the outlets didn’t work. The property in general was run down and filthy.
Business response:
Kevin, please accept our apologies for not meeting your expectations. It is never our intention to let down any of our guests, so we truly regret the inconvenience you had while you were here. Your comments had been discussed with our housekeeping and maintenance team for a quick review of our hotel. We hope to have another opportunity so that we can provide you with a much better visit. Sincerely, Hotel Management
There was no problem with hotel, the problem was with Expedia. I reserved a cancellable room. I cancelled before noon with both Expedia and the hotel, yet was still billed!!
Business response:
Reginald, thank you for your review. We certainly apologize for the issues you encountered with your reservation through a third-party, prepaid booking site. We recommend that you contact them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Abysmal and Pathetic Reserved room with 2 double beds only to find none available. Toilet broke in one room and fire alarm in the other. Breakfast for two were just granola bars - worse than 7-11. Front desk manager apparently having to clean rooms with many ‘out of service’.
Business response:
Richard, thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are r... read more
I did not stay as my confirmed reservation was not honored when I arrived at the location.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Cherry Creek
How is Extended Stay America Select Suites - Denver - Cherry Creek rated?
Extended Stay America Select Suites - Denver - Cherry Creek has a 3.4 star rating with 2,853 reviews.
When is Extended Stay America Select Suites - Denver - Cherry Creek open?
Extended Stay America Select Suites - Denver - Cherry Creek is open now. It will close tomorrow at 12:00 a.m.