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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was run down and dirty. The police were present 2/3 days we were in the area. Do yourself a favor and avoid this hotel
Business response:
Dear Victoria, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We understand the seriousness of your concerns, particularly regarding the cleanliness of our hotel, which is of utmost importance. Rest assured; we will take action and speak with our housekeeping staff to prevent such incidents. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
TV did not work. The room smelled very strong of previous SMOKER.
Business response:
Dear Klaus, Please accept our apologies for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are also sorry for the TV issue and regret not being able to accommodate you in a more suitable suite. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again for a much-improved experie... read more
This place is horrible. It's like a homeless camp. We were in our room for an hour before we just left and found another place to stay.
Business response:
Dear Andrew, Thank you for being a valued guest and posting your comments. We apologize that our amenities and property did not meet your expectations and impacted your stay. We aim to provide the best service and clean accommodations at an affordable price for the comfort of our guests. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Therefore, we regret your disappointment that you left sooner than expected. We would love the opportunity to host you to provide you with a... read more
The whole room was gross. Only things clean were the tub and the bed. Inside the two dresser drawers were stains and crumbs from others. We found left over clothing from last stays in the drawers. No Bible and or pens or pamphlets in bedside drawers.No Toothpaste/ toothbrush or conditioner. The bottom of the dresser under/ trim under the tv was broken and not connected any longer and looked terrible for the price we paid. The grout along the sink had dust and gross build up that I didn’t want to touch let alone clean. The ce... read more
Business response:
Dear Jeremy, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the service and cleanliness issues you experienced during your stay. While we know this does not change your experience, we apologize for any shortcomings. We've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sin... read more
I booked a room for 3 adults. I booked a double, however when I checked in, all they had was a single queen bed, no cot or pull out couches. The reception was very annoyed when I kept asking different questions. She wasn’t helpful at all and wasn’t dressed professionally. When I went to check out in the morning, I spoke with the manager, he also wasn’t dressed professionally and also not helpful at all. My room wasn’t cleaned the best. There was pizza still left in the microwave from the previous customer. The hotel could us... read more
Business response:
Dear Corrina, Please accept our sincere apologies for not meeting your expectations regarding the room you booked, and we apologize for the condition of the suite you ended up in. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. Furthermore, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest’s satisfaction; therefore, we are disapp... read more
the tv was tiny remote didnt work, people loitering around and smoking marijuana. refrigerator didnt cool. the room cards had to be reprogrammed every day. the only good thing was the very nice and helpful girl at the desk. she was putting up with a lot of unhappy people who were rude to her. good luck keeping her at this dump. I wont be back
Business response:
Dear Mark, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you for ack... read more
This was the dirtiest hotel I have stayed in. The floors were disgusting, there was hair in the shower, dog food all over the bathroom, food in the sink, and trash in the corners. I didnt take my sock off out of fear walking around in my bare feet and my socks turned brown. There was a dirty washcloth out side of our room that was left there our entire stay, even though I saw the cleaners going from room to room. I would not recommend this hotel to ANYONE. Absolutely disgusting. I only stayed 2 out of the 3 nights I booked b... read more
Business response:
Dear Emilea, Thank you for choosing us. We are sorry for the cleanliness issues that you encountered. Our housekeeping team actively looks and cares for the entire hotel with the rooms for their cleanliness and comfort. But we regret if we missed anything; we will address this with our team to review the mentioned room. Our front desk team is always available to help you. Although your experience is not typical, we have room to improve, and you are assured that we will. We hope you allow us to make it up to you on another vi... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.