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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I found hair in the nightstand, the air gray in the bathroom was astoundingly filthy! Many more small details that I don’t want to go into.
Business response:
Dear Brian, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are committed to enhancing our housekeeping procedures and preventing similar incidents from occurring in the future. We look forward to welcoming you back to showcase our advancements.Sincerely,Hotel Management
Hotel did not honor our reservation due to overbooking. We arrived at 11pm to find no room available
Business response:
Dear Jane, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Bad staff reception. Dirty floor in the room. Sub par breakfast. Disappointed.
Business response:
Dear Steven, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportun... read more
Granted we got a last minute room and it was very affordable the room condition was pretty gross. There was lettuce on the floor leading us to believe that it was not vacuumed and stains all over the carpet. The bathroom counter had stubble (hair) on it as if someone had shaved over the counter and it was not cleaned. The room was non-smoking but was potent of cigarette smoke smell. So much so that it lingered on our clothes after leaving. The morning we departed I believe housekeeping may have been cleaning upstairs but the... read more
Business response:
Dear Megan, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Wasn’t prepared for this property. As a female traveling alone don’t stay here, Luckily I had my older son with otherwise I would have felt unsafe. Sheets and towels were clean but almost everything else was dirty. First go out keys couldn’t get us in, at revisiting the office one worked. Next morning, the so called breakfast was packets of oatmeal and a few granola bars. They even ran out of coffee before service was over and didn’t refill or remake any more. I guess it was just a place to sleep and nothing more.
Business response:
Dear Angelic, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! S... read more
Reservation wasn't honored They did not have a room for me, and told me there was nothing they could do about it. Absolute indifference.
Business response:
Dear Jeffrey, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the fut... read more
Unfortunately, the rooms smelled like smoke.
Business response:
Dear Guest, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.