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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. It was dirty and disgusting. The hot water also didn’t work. The bed was really hard and the door didn’t shut fully. I felt very unsafe.
Business response:
Thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the inconvenience you experienced due to the lack of hot water along with the problems with the door to your guest room. We will address this with our maintenance team and make sure the issues are resolved immediately. We will also share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportun... read more
Disappointed n gross The room was really run down. The couch was disgusting and had cigarette burns, no trash can in the room. No way we would shower there! The refrigerator ran loudly and constantly. The microwave was broken, dirty, door wouldn’t shut and the light stayed on constantly. Office notified twice. Front office was no help with info or how much total was being charged to room but the guy with the piercing between his eyes at front desk was nice.
Business response:
Holly, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel ... read more
I made this reservation over a month prior to my trip and drove 12 hours to get there and didnt arrive until 10:30pm and was told at the front desk they did not have a room for me and could not help me. Finding another room that late at night in Denver, CO with no notice and no reservation while there were state high-school sports ternaments going on as well as major league sports going on right now was next to impossible. I did end up finding a room at a Comfort Inn hotel but it was $400 more than I was supposed to pay in t... read more
Business response:
Skyler, thank you for your recent visit and also for your review. We are disappointed to read our accommodations did not provide the value for which you were hoping and that we did not meet your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. Sincerely, Hotel Management
Rooms were dirty and the breakfast is not even a breakfast. I reserved online and was booked into dirty room. I thought lower rates would be convenient. But not worth not having a clean room, pool or good breakfast...
Business response:
Michael, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room, and we will address them appropriately. We are also sorry for not meeting some of your expectations and your disappointment with our breakfast. We will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Managemen... read more
The room ran up my allergies so bad I couldn’t get comfortable it was a pet room but you would think it would be cleaned according
Business response:
Meissa, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
dirty and smells like smoke in non smoking rooms
Business response:
Alberto, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you again for staying with us, and we hope you will make the same choice the next time you visit the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.