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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Thomas, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
I liked the location. The place was very dirty!
Business response:
Dear Michelle, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Our housekeeping associates are taking up this issue to ensure it does not happen again. On the other hand, we are happy that you were pleased with our location. Considering this, we hope you will give us another opportunity to make it up to you on another visit.Sincerely,Hotel Management
The could use some updating and better cleaning. Barhtub drian was not operational so couldn't take a bath warer pressure was horrible. Old candy on the couch.
Business response:
Dear Cari, thank you for choosing our hotel and sharing your review. We are very disappointed to read about your various issues, especially our hotel's cleanliness. We agree that some areas within the hotel are beginning to show their age. Still, until we are finalized with our future renovating plans, our team is committed to delivering exceptional service and a clean environment for our guests. Please accept our apologies for overlooking this during your stay. Your concerns have been shared with our team, and we will take ... read more
Billy the front desk clerk was very nice , professional. But the room we stayed in was deplorable. No mattress pad on the mattress, dirt stains on the mattress. The shower tub was very old , with stains , chips , and Luke warm water at best with low water pressure . No hair dryer , kitchenette white cabinets were coated with yellow brown cooking stains . Fridge was clean . The seating pull out couch had dog hair embedded into the underneath fabric, and the cushions were caving in . There were guys sitting under the stairways... read more
Business response:
Dear Donna, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Also, we would like to thank you for mentioning the services of our staff, especially Billy. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.S... read more
I didn’t like that we didn’t receive any room cleaning service and at check out were informed there was a protocol to revive room cleaning when the first full day we asked for service and we’re not informed and we’re told it would be done kind of a bummer since the room was already not the cleanest when we arrived for our first night of vacation
Business response:
Amber, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we offer housekeeping services on a weekly basis; however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We hope you will change your mind and give us another opportunity to provide you with excellent hospitality.Sincerely,Hotel Ma... read more
Horrible Place This was a terrible place to stay. It was dirty, there was still food in the fridge from the previous guests. Will never stay here again. Had to leave after first night of a three night reservation.
Business response:
Theresa, thank you for being our guest and sharing your review. We are sorry for not meeting your expectations and that you had to leave us earlier than anticipated. We also apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We regret the inconvenience this caused and are grateful for your patience. We encourage you to try us aga... read more
There was no one at the office to check me in. One of the housekeepers had to track her down physically because she didn't answer her phone. Waited around 30 minutes with 4 other people. The room was not terribly clean. Pet hair from previous stays everywhere. The tub was slick as ice. I had to hang onto the bar with one hand at all times so I didn't fall. Positives: The bed actually didn't suck, and there were no bedbugs.
Business response:
Lee, thank you for sharing your review and the details surrounding your recent stay. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. On ... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.