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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Found a bed bug in my son's bed! The room was dirty, there were no dishes or utensils to cook with, the drawers were broken, lights were broken, towels and bedding were stained! Would not recommend to my worst enemy.
Business response:
Jenifer, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
If you're desperate for a suite-type hotel, this place will work, but it is a fleabag overall.
Business response:
Kevin, thank you for taking the time to put forth your comments. We apologize for any inconvenience or frustrations you had. We have noted your comments and will share them with our housekeeping team for their review and action. Thank you once again for recommending us, and we hope to redeem ourselves on your future visit. Sincerely, Hotel Management
Filthy room. Didnt have a choice it was too late to go somewhere else. Because my father is in the hospital we tried to extend our stay (after we cleaned our own room) and they were rude and made me jump through Hoops.
Business response:
Lewis, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best of our staff. We will bring your concerns to the attention of our team as we continuously strive to improve. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Checked in early and then went to a concert. When I got back to the hotel the room had never been cleaned. NO Sheets, No Blanket. But plenty of trash and ALOT of funk in the air. They wouldn't give me a new room! They gave me sheets and said MAKE YOUR OWN BED! After I made the bed that's when I realized now blankets, back to lobby, NO blankets where clean come back in an hour. It was already 1 am. I stayed in another hotel across the street. They refunded but what a horrible place.
Business response:
David, thank you for visiting our hotel while you were here for a concert. We are sorry for the cleanliness issues you encountered in your room and that we were unable to resolve the problem to your satisfaction. Please allow us some time to look over your comments to understand the situation better. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your feedback appropriately. We hope you will revisit so we can make it up to you.... read more
Horrible experience all the way!!!! Expedia screwed up everything! Got to the hotel, my res.# and itinerary # was in someone else’s name. No room, no service, nowhere to stay and Expedia did nothing to fix the situation. Was on hold forever then offered a room at another hotel for more than 2x the cost of the one I reserved. Horrible customer service and horrible result!!! Ruined our night in town to see a show. Super pissed off!!
Business response:
Tamara, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The room was dirty small room should not be 2 beds should only be 1 bed The carpet has lots of stains wall had cow webs all over The people at the front desk very rude We booked for 3 nights payed for 3 canceled us after 2 and when i went to get the third night back they wanted to charge us double Would not recommend and will not stay again We cut our trip short went home a day early
Business response:
Jason, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we are sorry for the issues you experienced when c... read more
I'm sorry but it was just dirty! The bathrooms were in poor shape.
Business response:
Rhonda, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.