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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Room was disgusting and my vehicle was broken into and almost stolen in the parking lot
Business response:
It is truly concerning for us to read your comments and know about the inconvenience you have experienced. We are sorry for the incident involving your vehicle. We take the safety of our guests seriously, and we assure you to investigate this matter. We would appreciate it if you could provide us with additional information so that we may adequately investigate this situation. Our hope is to resolve this situation quickly and follow up with you directly. Sincerely, Hotel Management
This property is old and dirty. It should be bulldozed and replaced with anything..
Business response:
Kenneth, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
I wouldn't stay there if it was free! Filthy!
Business response:
Michael, thank you for taking the time to evaluate our hotel. We are sorry for the unpleasant experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room was not ready when we arrived. The clerk was rude and had an attitude. The parking lot and the stairs were absolutely filthy.It appeared there was some type of grease on the rocks in the flower beds and same on stair treads. This place needs a huge cleaning, including the clerk.
Business response:
June, thank you for the specific feedback about your stay. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. Thank you for sharing your experience. We hope you will return to see how we have improve... read more
Nothing.
Business response:
Roman, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
Bad customer service
Business response:
Matt, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely, Hotel Management
Beware! Reservation & payment mean nothing! BEWARE! My hotel was fully paid for ahead of time. My flight was delayed and I arrived shortly after midnight after taking a $105 Uber to this hotel 45 min from the airport only to find that even though I had a reservation that was fully paid in advanced, they classify themselves, unbeknown to anyone in the world nor their policies, that they are first come first serve and they have no room available for me because they have given all the available rooms away. And said there was no... read more
Business response:
Jessica, thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.