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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Mathew, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was ok, but she was complaining about people yelling at her. We got our keycard & the steps up to the room were filthy with trash & cigarette butts. We get to our room & the door is ajar. I push on it & a man is in there! We apologized & went back to the office. She acted confused that it was occupied & blamed the cleaning staff. We get another keycard & make it to an empty room. There was little black bugs crawling on the bed & in the bathroom. We were so tired that we stayed anyway. The sink in the bathroom wouldn’t ... read more
Business response:
Pam, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Even more distressing is the fact that you were met with anything but less than exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The room was absolutely disgusting. They had plastic wrap over the fire detector. A staff member tried to walk in randomly. The property is nasty! Don’t stay here if you want anything remotely clean. The only reason we stayed here is because they were the “cheapest” around for $140 a night because of stupid concerts going on. Ridiculous. For shame.. I normally stay at 4 star clean hotels for this ridiculous price. Front desk lady was sweating like she killed someone and the other skinny tatted girl definitely was tweaking. T... read more
Business response:
Thank you for staying at our hotel. We apologize for the disappointing experience and the cleanliness issue. We have shared your comments with our housekeeping team so that they can take corrective measures. Thank you also for alerting us with your observation about the smoke detector. We take safety precautions such as these very seriously and will have our property engineer inspect the guest room you occupied and correct the problem immediately. We are sorry for the inconvenience caused and hope you will reconsider staying... read more
Had to clean things off before I could use it There was spots on side table and main table which were sticky as was the floor. The bathroom mirror needed cleaned and there were more spots which should have been caught on counters. I had a cleaning business and would never leave a room in such condition
Smells like smoke
Business response:
Krystal, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience you had. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We hope to serve you on your future travels. Sincerely, Hotel Management
The location was good, but the building needs to be updated. The elevator didn't work. Some tenants complained about air-conditioning not working. The elevator buttons were grimy. The facility needed painting. It was shabby and sad. The employees were sweet and helpful, but clearly understaffed and overwhelmed.
Business response:
Thank you for selecting our hotel. We regret you were not entirely satisfied with the condition of our hotel and the issue in the elevator. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. On a positive note, we are glad you liked our location and courteous associates. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.