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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is an extended stay that someone has not taken care of. Walls have patches all over. Bathroom sink clogged. Shower is not clean. Overall terrible experience.
Business response:
Thank you for taking the time to evaluate your stay. We sincerely apologize for your disappointment with the upkeep of our hotel and accommodations. We will discuss your comments with our brand leaders as well as housekeeping and maintenance teams to enhance our guest experience. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Didn’t have the room overbooked
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Dirty. Cobwebs. Bugs.
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered and the unpleasant experience you had with your room. We will share your comments with our housekeeping team and with our pest control provider to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Broken windows room smelt like smoke
Business response:
Brandon, thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you encountered and the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
Never again. Very rude and there was no front desk when i was trying to check in
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
id like a discount for this one! for $179.00 the room was not bad but simple . but the shower was not working had a hard time adjusting temperature, was not working right, also drain not working right, water back into shower. the outside needs cleaning bad, looks dirty and dumpy on walkways and elevator . although room ok they should maybe power wash outside, its pretty dirty.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No blankets for bed , dresser was broken , couldnt use phone … 1 towel and n room … very musty smell
Business response:
Cary, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
20+ min wait time to check in. tv does not work. Phone does not work. Hotel pics aren't accurate. Not worth the money i paid on this hotel at all!
Business response:
Thank you for staying with us and for reviewing your experience. We are sorry for the inconvenience you experienced and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems you outlined are resolved. We hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.