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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horriable hotel
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I would not recommend this place First of all when I arrived to check in they did not have the type of room I booked online. So no big deal I agreed to keep the room and the would give me a discount. When I got to the room it was extremely small and musty. Also there were no trash can in the room and not enough towels. The room was not very clean.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Rude staff, and sub par rooms I arrived 15 mins before check in and was told I’d have to wait. I waited. The first room I was given would not open. I think someone was still in the room. The second was trashed, literally garbage all over the floor. Obviously not ready for a new guest. The third room was noisy and missing the tv remote. Missing the drain stopper in the bathtub. So over all a bad stay. Will not ever stay here again.
Business response:
Thank you for sharing your review. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and the issues you encountered in your suites. We will share your concerns with the appropriate teams so that they are more diligent going forward. Also, we are sorry for the noise issues you encountered. We value your feedback and hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Filthy! Dirty! The worst place! Dirty! Ghetto! Stairs to our room where filthy and looked like someone got shot and the blood was dried up on the stairs. Trash everywhere! Rooms smelly and dirty! Hairs in the bathroom sink and shower/tub! Never staying here ever!
Business response:
Cynthia, thank you for your review. We are sorry for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. ... read more
I’m homeless and I’d rather live on the street We have stayed in a lot of hotels the past year after losing our housing due to the pandemic, and hands down this was the worst one I’ve been to. Staff we did see did not follow any mask protocol, staff were MIA from the main office (unable to get dishes/silverware), the phone in our room to get ahold of after hours staff did not work, the property is littered with trash and very sketchy residents. When we checked in there was a bag of trash and a pizza box propped against our d... read more
Business response:
We regret the incident you have described and the inconvenience this has caused you. We also apologize if you felt we were not receptive to the situation and we will address your concerns with our associates. Thank you for your feedback, and we hope you will consider coming here again so we can make a favorable impression. Sincerely, Hotel Management
Property was dirty dog poop everywhere, pee smell as well. Huge gap between the door and outside. Air/heater didn’t work in my room tub didn’t drain properly. The staff was amazing
Business response:
Thank you for sharing your review. We are sorry for the disappointing stay you had and regret the housekeeping and maintenance issues you experienced. We have shared your feedback with the appropriate teams to improve our service and facilities going forward. On a positive note, we are pleased you liked our associates. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.