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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting rooms We needed an emergency place to stay that would take pets. I reserved the first rooms that popped up on Hotels.com. I usually research the reviews first but needed something quickly. Got a room for husband and me, one for daughter and SIL. 1st room was FILTHY! Trash on the floor, bed unmade, just gross. Daughter's room was ok, but A/C barely worked. My second room was clean but A/C didn't work at all. Moved to a 3rd room which had A/C but later we could smell stale cigarette smoke. It was really strong. Not ... read more
Business response:
Thank you for your candid evaluation. We apologize for the concerns you had with your rooms. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the service our front desk associate delivered. We appreciate your comments and hope you will consider a return visit. Sincerely, Hotel Management
JUST SAY NOPE I didn’t stay. The room was awful and REEKED of cigarette smoke. Tried multiple rooms, all the same. The bed was lumpy, the carpet old and stained. The bottom of the cabinet in the kitchen was all rusted. Graffiti scratched into the stairwells, elevator filthy.
Business response:
Erin, thank you for taking the time to review your stay with us. We are sorry for the concerns you outlined and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Bed bugs and dead bed bugs
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely,... read more
I will never book this hotel chain again Confirmation# was given for a room, I arrived at 9pm of the reservation and was told there was no rooms/clean rooms available. No cause of concern or empathy for not having a room available after there was a confirmation through Hotels.com I proceeded to try and contact hotels within 20 miles of where we were and non-available. We slept in my car. Low and behold I was charged for the room anyways, even though I choose to pay at the hotel when I checked in. Spoke with Hotels.com the fo... read more
Business response:
Thank you for the feedback regarding your recent stay. We are sorry we were not able to accommodate you and for the charges. We also apologize for the lack of empathy shown by our associates. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Front desk Lady harassment for 50 dollars calling room number for change
Business response:
Thank you for staying at our hotel. We are sorry to read about your experience and regret what transpired. We will review your comments with our front office associates and enhance our service level. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
They gave my reservation away. Put me in a lesser room then i paid for. Sink was clogged up. Room smlled like urine. Chair was so dirty we couldn't sit in them. Drug addicts were everywhere on the property
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the service and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Would Not Recommend It! I am usually pretty generous with my ratings but my stay here was honestly horrible and I could not wait to leave. When I checked in the cleaning lady was still in my room cleaning for 45 minutes while I waited in the hallway. The entire hotel felt dirty and grimey. The fire alarm went off on different occasions 3 out of the 5 days I stayed here. One of these times was at 4:30 in the morning. The water never heated up in the shower and the water pressure was so low I could barely rinse the shampoo out... read more
Business response:
Thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We are also sorry your sleep was disrupted by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupt... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.