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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad stay in Lakewood The heater in our room could barely maintain 60 degrees at night. When I reported this to the young man at the desk, he told me nothing could be done about it. When I asked about changing rooms he said he wasn’t going to create an “extra room to clean”. I look for another hotel, but it was Thanksgiving week and nothing seemed available. So we purchased space heaters. There was also about ten inches of snow and the parking lot wasn’t cleared. Never staying at Extended stay again.
Business response:
Gale, thank you for your review of our hotel. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with him so that such instances are not repeated. We have also shared your concern with regard to the heater in your room with our maintenance team so that they can fix it immediately. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a ... read more
Meh No microwave, heat turned off and on every 5 minutes all night. No pillows when I checked in
Business response:
Chris, thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
overbooked!!! My “guaranteed” room was overbooked! Had to spend double for the night. Hotels.com not at all helpful with receiving credit back to my account. I will NEVER use hotels.com again. Terrible first experience!
Business response:
John, we are sorry our hotel was overbooked and regret the inconvenience caused to you. It was also regrettable to know about your experience with the third party website. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our future guests' experiences. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I booked for 3 nights never received room service had to sit my trash outside the door and no one never picked up till the end of day mind you I see housekeep everyday but nope never came to my room had to switch rooms just to get another room with out heat
Business response:
Thank you for your review. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. Thank you again for being our guest, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Left a coat called to get it office lady said no one turned it in. Asked her to ask Katie the maid. No call back. Room was not vacuumed.
Business response:
Dear Ja'net, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
It was over booked !!!!!!!!!!!!!!!! Bad!!!!!!!! N
Business response:
Thank you for your feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The worst
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We appreciate your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.