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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
notified hotel of the flight arrival being change fir the 3rd time - our arrival to hotel would be very late , after midnight. Was informed it was noted and all ok Arrived to hotel and our room was no longer reserved- we lost it due to late arrival - they did not have another non smoking rm but had s smking only that all would get resolved in the morn when the ofc opens - never was resolved- in fact i had to go to ofc to get some service , manager was rude , seemed high on something, was trying to aggravate the situation, se... read more
Business response:
Thank you for staying with us. We are very sorry that we could not accommodate you with the choice of your room and for the service issues you encountered while here. Our team prides itself on delivering wonderful hospitality, so we apologize this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will give us a chance to serve you and your husband so that we can make it up to you. Sincerely, Hotel Management
Not clean enough, Breakfast is just some cookies, there are better choices for less money. Overall not value for money.
Business response:
Ajay, thank you for choosing to stay with us and for your feedback. Our team strives to make sure each guest has a pleasant stay, so we are sorry we did not live up to your expectations with our accommodations and breakfast offerings. We will share your concerns with the appropriate departments so that they can do the needful. We also apologize, we did not merit the rate you paid. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
There was no pool or hot tub the carpet was stained looked like an old motel 6 they refurbished People were out in the parking lot till 2am drinking and yelling
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
room was a disaster..dirty abd neglected
Business response:
Thank you for choosing to stay with us during your family reunion. Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain y... read more
The price was cheaper which should've been an indication. I had to ask for a coffee pot and a hair dryer which was no big deal except the front desk person wasn't clear about that. The staff were very friendly. The grab and go breakfast was fair but no fresh fruit. Cigarette butts were on the stairwell and sidewalks.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
DO NOT STAY HERE. super gross. Worst hotel experience I have ever had. The first room they gave us, someone was already staying in- so we walked in on them. The new room was disgusting. Smelled like someone just smoke a carton of cigarettes. I had no choice but to leave, the floor was black, I could only imagine the sheets where unclean. STILL WAITING FOR MY REFUND.
Business response:
Christopher, thank you for taking the time to post a review. We sincerely apologize for the odor issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. Please feel free to reach out our front desk as our associates will be happy assisting you further in regarding t... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I like the fact we had a smoking room but to get into a room that suppose to have pots and pans to cook and there was nothing was very disturbing the fact I had to buy food out because I couldn’t cook in my room and had to buy food outside which I did not plan on doing. Also to have a toilet seat with dried urine on it was totally disgusting I had to go out to Walmart and get bleach to clean the bathroom as it was not previously cleaned or properly cleaned because it was too late and the only room available at the time. Last... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. C... read more
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.