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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and Full of Short Term Housing tenants. Floor, even though vinyl planks, was extremely dirty and looked like it had never seen a mop in its lifetime. Not sure if this was really an extended stay hotel but rather extended stay renters, not real comforting.
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I didn’t like the staff first of. Rude and unprofessional. The room was dirty, smells like smoked, no soap had to ask the front desk. It’s just bad. Worst I’ve ever stayed at.
Business response:
We are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experien... read more
Floor not vacuumed and small single beds. Weak grab n go breakfast
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret your visit was not a pleasant one. Rest assured, your feedback has been shared with the housekeeping team so that our future guests do not encounter a similar issue. Also, your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
First 2 keys to our room did not work. Finally got in to our room and our dog managed to find a half empty can of cat food under the bed, along with some Nerf gun darts, and an empty beer can. Seeing as how I'm allergic to cats I was worried my allergies would flare up and sure enough they did. Really poor job of cleaning.
Business response:
Thank you for staying at our hotel. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope you will give us an opportunity to restore your confidence in... read more
The room had a foul odor, the king-size bed was hard and had 2 tiny pillows, the shower and sink took a long time to drain, no remote for the TV, the breakfast was granola bars. For $150+, that's a ridiculous amount to pay for a motel that's advertised as a hotel with amenities.
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
The room needed to be vacuumed (crumbs in the corners) and there was hair in the bathtub and along the bathroom sink. Location was great for the events we were attending and the service was good. My husband did inform the staff about the things we were displeased with and they did seem concerned!
Business response:
Thank you for your comments regarding your recent stay. We regret that you experienced housekeeping issues in your room so please accept our apologies for this. We are meeting with the housekeeping team to see where we fell short in servicing your room, as we have processes in place to double-check our rooms before we mark them off as clean and ready. We hope you will stay with us again so that we can make this up to you. Sincerely, Hotel Management
Could not check after confirmed reservation with Expedia. The hotel was over noodles and it took me nearly 4 hours to get my refund back after spending time to travel to the hotel with waste of time and my gas. Extremely disappointed with this service.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
WAS UNABLE TO BE CHECKED IN DUE TO DESK AGENT NOT BEING ABLE TO LOGIN TO SOFTWARE. EMPLOYEE LEFT OFFICE TO MANUALLY CHECK ROOMS FOR VACANCY WITOUT KNOWING WHICH ROOMS WERE OCCUPIED OR VACANT! LEFT OFFICE AFTER 25 MINUTES WITOUT RESOLUTION OR EMPLOYEE RESTURNING TO DESK. DOD NOT CHECK IN OR STAY! REQUESTING FULL REFUND FOR UNUSED BOOKING! SHADY OPERATION!
Business response:
Dear Guest, This was an unusual situation and we are so very sorry for what transpired upon your arrival. We take your concerns very seriously and we are investigating this further on our end. In the meantime, since your review is anonymous, we would appreciate additional information so we may properly investigate and follow up on the requested refund. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
There was still hair in the bathtub and shower. Hair was on the back of the toilet, the base of the toilet and around the floor. The stove top was grimy and dirty. The refrigerator still had old food and chocolate milk in a clear half gallon container that looked chunky. We got our money back and went somewhere else.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Please accept our apologies on behalf of our entire team for the cleanliness issue. Your feedback is discussed with the appropriate team with an effort to improve our service moving forward. We would encourage you to choose us again as we are confident your next visit will be a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.