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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room wasnt cleaned. Dog hair on the sofa. Pee soaked stained carpet. Dog hair all over the floor. Smelled like cigarettes. No hot water in the shower and wouldn't drain. Room 240! Non smoking room. Not worth the $150!
Business response:
Thank you for staying with us We failed you in the most basic way by not providing a clean and comfortable room, and we sincerely apologize. Your comments will be shared with our housekeeping team to ensure are corrected and not repeated. We appreciate your feedback as it lets us know where we need to focus our attention on improving. We hope you will come back and give us a second chance to make a better impression. Sincerely, Hotel Management
I don’t know. Didn’t get to stay. They had no rooms
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Well first I show up and they tell me they may not have a. Room they are over booked. We did end up getting one then we get back at 2 am after a concert and we cannot get in our room! We have to go get someone he tries he also cannot get in our room tells us it must be the batteries! So he leaves for prob 20-30 min and finally returns after we’ve been waiting outside our room the whole time and changes the batteries and lets us in! I understand things happen but we didn’t get so much as an apology for the inconvenience
Business response:
Thank you for reviewing your stay. We are sorry for the service & maintenance issues you encountered and regret your stay was not a pleasant one. We have taken note of your feedback and have shared it with the appropriate team so that our future guests do not encounter a similar problem. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The area was good; however, the quality of service was poor and it appears that the Wi-Fi was so bad that it crashed my laptop.
Business response:
James, thank you for posting a review of your recent stay. We are sorry for the poor wifi experience you had. Your feedback is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
I was given a room ,that as soon as i unloaded my luggage,would open because tje door was jammed! The front desk knew about the problem and gave me maintenance tools to break in to the room, or said she would switch us, so i asked what about all my stuff inside the room? She said she doesnt know how to get in sorry!! So i broke in the room using the tools . And then proceeded to ask for a different room ! Which she was upset about! And was moved to a room with water damage and it literally had spiders and insects all over,cu... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Left me stranded Called to ensure late check and was assured not a problem. I arrived at 12:15 to find a locked check in office. The phone outside stated dial 0 for late check in. No one answered. I was then connected to Guatamala City to a gentleman who tried to track down the attendant unsuccessfully. In the meantime, I was left to stand outside while two drunk men yelled obsentities at one another. A couple who appeared to be checking doors, another small group of men smoking weed and a woman wandering around talking to h... read more
Business response:
Lisa, thank you for taking the time to review our hotel.We weredisheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again.We hope you will consider a future visit so we can b... read more
Reserved a non smoking room, on arrival none available.. Room was setup but not truly clean. No toilet paper.
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you in the room which you booked, and for the issues, you encountered in it. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Also, on your next visit, we will try our best to allocate you a room which best meets your need. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.