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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I didn't like is the chick at the front desk yelling at my mom for no reason just because we were a couple moments late to checking out very rude and unprofessional staff definitely wouldn't recommend this location I sure as heck won't be going there again!
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to your mother upon check-in. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
It was a very noisy next door. We had to change rooms. The bathroom wasnt clean. I would not recommend this place to anyone.
Business response:
Thank you for your feedback. We are sorry for the noise and cleanliness issues you had and the inconvenience it caused. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. We hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Terrible
Business response:
Tiffni, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The staff are awesome but they are seemingly getting to many people thinking they have availability and they don't. So I was not happy at all.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the inconvenience you mentioned. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Dont stay here!!!! Discusting Not clean No tp Dirty microwave No soap, no cups One pillow w dirty pillow case Totall crap hole!!!!
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kitc... read more
Worst hotel experience Old & dirty hotel. Thin walls, banging on ceiling, interrupted sleep. Uncomfortable bed, bedsheets have not been changed. Coffeemaker dirty & no filter. Old & dirty appliances. Will not stay at this hotel in the future. Stay Away!!!
Business response:
Lourmafe, thank you for your review. Please accept our apologies for the difficulties you encountered while you were here. We assure you that we have discussed your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will give us a second chance to deliver... read more
Nothing to like. Its a dump! Staff was rude. Couldn't find my reservation
Business response:
Thank you for being our guest. We are sorry for the service issue you experienced and that one of our associates was rude to you. Please know we provide thorough training for all staff, and we will redouble our efforts. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was a cooold drafty room with huge gaps in the door. They finally brought a microwave in the room on the day we were to leave and... did not return any call.
Business response:
Cynthia, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Bed bugs Bed bugs and the housekeepers don’t clean the rooms
Business response:
May I please have your name so I can respond correctly?
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.