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Extended Stay America Select Suites - Denver - Lakewood South
- Hotels
- Lakewood, CO
About this business
Location details
7393 W. Jefferson Ave., Lakewood, CO, 80235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Gave me a creepy feeling. Was uncomfortable. Felt like I was being watched everywhere I moved and the room was disgustingly dirty feeling.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Rug was beat up and dirty, hair in bathroom sink, loud talking and door slamming until 2am. Stay somewhere else-this place is horrible.
Business response:
Carla, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Michael, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The staff was in the evening and morning were very rude to my husband who is handicap. They were not pleasant at all. If you feel you are bothered and can't handle customer service, then this type of job is not for you. We will never stay here again. Also, very noisy. The staff just didn't care about too much of anything.
Business response:
Ernie, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Do they even care about customers. Check in was fast and simple. Got to the room only to find a half empty mountain dew can and a cup used as an ashtray with cigarette butts in it. There was some strange noise coming from inside the wall probably water pipes. I hope that I never have to pay that much for a place like that again. To tell you the truth I would have rather paid that much for a cardboard box then stay in a room like that.
Business response:
Corbin, thank you for reviewing our hotel. We are sorry for the difficulties you had in your room and that it was not in a spotless condition upon your arrival. Your feedback has been discussed with our Housekeeping team to make sure we redouble our efforts towards providing our guests with the clean and comfortable accommodations they deserve. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Walk away now! It was horrible! The room is so ran down you feel like you are in a dump! The have grab and go breakfast but everything was empty. The room had a marker and hairclip on the floor right when I walked in. The little shampoo that they leave for you was empty. The carpet was so stained you have to keep your shoes on. The fridge looked like it caught on fire and the handles were broken. The cupboard was broken and the bathroom door looked like someone punched it several times. The nighttime front desk clerk was so ... read more
Business response:
Aurelia, thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Even more distressing is the fact that you were met with anything other than friendly service in the process. This is not a usual occurrence at our hotel, and your feedback will be shared with the appropriate teams to improve our future guests’ experiences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Denver - Lakewood South
How is Extended Stay America Select Suites - Denver - Lakewood South rated?
Extended Stay America Select Suites - Denver - Lakewood South has a 3.3 star rating with 2,574 reviews.
When is Extended Stay America Select Suites - Denver - Lakewood South open?
Extended Stay America Select Suites - Denver - Lakewood South is open now. It will close tomorrow at 12:00 a.m.