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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, I found hair everywhere. There was a smell. The bathroom leaked.
Business response:
Ervin, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Didn’t even stay there. Was there for 5 minutes and walked out. Queen mattress and a full mattress in the room. The queen was propped up on full headboard, backsplash coming off the kitchen wall. Turned the heat on and there was a strong smell coming from the unit.
Business response:
Jay, thank you for your review. We are sorry you were disappointed with the size of our bed and apologize for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Stay Away Disgusting!! The parking lot was filled with garbage and cigarettes butts and the inside of the hotel was just as bad. Door entering was gross and stuff on the floor and elevator was dirty and the hallway to the room smelled like mold. The room was old and needs updating and the fridge leaked.
Business response:
Helen, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.