This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
too many people smoking in the rooms and rooms are dirty.
Business response:
Dear David, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you dese... read more
My "UNSAFE" experience undermined even any small, minor "likes" I may have had. The only guests I crossed paths with were young, disrespectful, thug, hoodlum, trash. The desk clerk, Jisel, was obnoxious and sorely lacked any manners at all, nor did she possess any good judgment. In fact, Jisel appeared to be a party to the whole "thug" scene. That obnoxious little girl needs to lose her job! DO NOT STAY HERE! IT IS UNSAFE, Novi, or not! Expedia needs to immediately disassociate themselves from Extended Stay America altogethe... read more
Business response:
STANLEY, please accept our sincerest apologies for not providing you with a satisfactory stay. It is disappointing to see such comments, as this is far from the experience we want our guests to have. We hope to have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
A terrible smell every time I left the room.
My room was not cleaned properly.
Business response:
Dear Simone, thank you for being our guest. We regret the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists in place to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel... read more
Room just looked worn out and beat on. Loose toilet seat. Dirty refrigerator. And I really wasn't impressed one bit with the piles of cigarette butts outside of the exit doors. Days to a weeks worth.
Business response:
Dear William, we apologize for the issues you faced during your recent stay at our hotel. We strive to ensure a comfortable stay for each guest, but this was different from your experience. We have shared your feedback with our maintenance and housekeeping team to keep our suites well-maintained and clean for our guests and not tarnish their comfortable stay. We hope you will give us another opportunity to welcome you back to our hotel to show you the hospitality we are known to provide to our guests.Sincerely,Hotel Manageme... read more
Front desk staff was extremely rude unprofessional and rude!! Days later still no follow up from management to address the issues I raised. Kitchens were old and very much outdated. Some towels left in my room were old and ripped.
Business response:
Dear Margo, thank you for your recent visit to our hotel and for your feedback. Please accept our apologies for the behavior you experienced from our staff. You can rest assured that we will review the concern with our team to find out what went wrong. Also, we have shared the issues you mentioned with our maintenance and housekeeping team to ensure the upkeep of our suites for our guests to have a relaxed stay. We hope you will provide us an opportunity next time to serve you with much better hospitality.Sincerely,Hotel Man... read more
smelly very smelly, smelled like dog urine. had to go buy air freshener
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope to welcome you again for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.