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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in staff was nice. The bathroom countertop was built over the button flush toilet. Very hard to flush. Someone with a big hands won't be able to flush. The room wasn't the cleanest . I used bleach wipes on everything when we got here. The breakfast looked like a 10 year old set out I'm sorry but, I don't recommend this hotel
Business response:
Betty, thank you for your candid evaluation. We regret not meeting your expectations with the breakfast and apologize for the concerns you had with your guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Sincerely, Hotel Management
The room was not clean, I found hair everywhere. There was a smell. The bathroom leaked.
Business response:
Ervin, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Didn’t even stay there. Was there for 5 minutes and walked out. Queen mattress and a full mattress in the room. The queen was propped up on full headboard, backsplash coming off the kitchen wall. Turned the heat on and there was a strong smell coming from the unit.
Business response:
Jay, thank you for your review. We are sorry you were disappointed with the size of our bed and apologize for the issues you encountered. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.