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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No tenia aire el cuarto y en la noche nadie en la recepcion. El televisor no tenia ninguna señal.
Business response:
Dear Carlos, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Disappointing and uncomfortable Upon our arrival we were informed by 2 very peasant young men behind the counter (this is the only indication that they work there as they were wearing every day street clothing not wearing any type of uniform or dress clothes, or even name tags) of several changes in reduced services and increased costs. How do you offer less and charge more??!! No more so called breakfast, breakfast was a joke anyway but they also no longer offer coffee and tea in lobby in the morning but also don’t have eno... read more
Business response:
Dear Elizabeth, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us again fo... read more
The rooms were in need of upgrades.
Business response:
Dear Ali, Thank you for evaluating your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
Overbooked with no helpful alternative accommodations
Business response:
Dear Romantta, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We have shared your concern with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope y... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.