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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Business response:
Astha, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Never was able to check in at the facility on the day of my check in
Business response:
Thank you for selecting us. We are sorry to read your comment and regret not being able to accommodate you. Your feedback is appreciated. We hope to receive another opportunity to host you in the future. Sincerely, Hotel Management
Business response:
Tanisha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Michael, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
There were guests with dogs and the police arrived. It was not relaxing at all.
Business response:
Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Please consider coming here again so we can make a favorable impression of our hotel. Sincerely, Hotel Management
It appears that they need more help. It took a minute for someone to come to the front desk. In the middle of the night someone opened our door because they gave them our room. We left shortly after. Again, rang the buzzer and no one came to the desk. I dropped the keys off in the container.
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret the service issue you encountered. We understand your frustration and have shared your feedback with the front desk associate to make sure we are more diligent going forward, so such instances are not repeated in the future. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Ugh! I made a reservation for my wife, who had participated in a peaceful march in downtown Detroit, in case she might have come into contact with COVID-19. She found her room and the facility to be poorly staffed and maintained, and she checked after examining her room and the services that might be provided for guests. She returned home after observing all of the problems. We maintained proper precautions at home in our apartment, and fortunately, we have been negative for SARS-CoV-2 viral RNA. I assume that I will not be ... read more
Business response:
Stephen, thank you for reviewing our hotel. We are sorry for not meeting your expectations and regret the inconvenience your wife faced. Please know we are taking every precautionary measure during this unprecedented time, and we will certainly follow up on your concerns with our team. We hope you will give us another occasion to exceed your expectations during a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.