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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The shower doesn't come out and the toilet gets clogged quickly. Morning coffee is unpleasant because coffee bean powder collects like mud under the poured cup. There are two good staff One is Julietta The other is the woman in charge of Monday morning
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
The room was dusty and had not been vacuumed. There was no hand soap or any other wash. No breakfast as promised. I was up early for “grab and go” breakfast but nothing was available.
Business response:
Kevin, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you faced in your suite. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. On your next visit, if you are in need of any toiletries, please reach out to our front desk. These items are kept at reception as required by our brand standards. We hope you will give us a second c... read more
Very dirty, peeling paint, nasty bed.
Business response:
Dana, thank you for being our guest at our hotel and sharing your review. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously and will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The night audit Jaonetta was awesome she’s the only one worth talking about!!!! But besides that I’ll never go back there in life might as well go to a cheap motel…
Business response:
Demi, thank you for being our guest. We are sorry we did not live up to your expectations, and please accept our apologies for any issues that impacted your stay. On a positive note, we are happy you liked the service from Jaonetta. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional visit you deserve. Sincerely, Hotel Management
Check in staff was nice. The bathroom countertop was built over the button flush toilet. Very hard to flush. Someone with a big hands won't be able to flush. The room wasn't the cleanest . I used bleach wipes on everything when we got here. The breakfast looked like a 10 year old set out I'm sorry but, I don't recommend this hotel
Business response:
Betty, thank you for your candid evaluation. We regret not meeting your expectations with the breakfast and apologize for the concerns you had with your guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.