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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No service. Dirty. No amenities.
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue and the disappointment with our service and amenities. We will utilize your comments to enhance our guest experience moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Two strikes The first room we were given had gum stuck to the carpet in several spots. Soon as I walked in I almost fell on my face cause my sandal immediately stuck to the gym…. Changed us out for another room. Room seemed good, till I went in the bathroom and saw the toilet was filled to the rim with fecal!!! Third room was a better one. Clean. No carpet. But this was a awful way to check in after being on the road all day…. The gentleman at the front desk was very pleasant the whole time. Luckily he was upbeat or my exper... read more
Business response:
Thank you for your feedback. We sincerely apologize for the issues you encountered in the suites offered to you initially at check-in. We take comments like yours seriously and assure you to discuss this with our housekeeping team to be more diligent. Counting on your kind generosity to accept our apologies, we hope you will give allow us to serve you again. Sincerely, Hotel Management
Horrible Seriously and whoever is reading my review please save ur money and go to different hotel beside it’s not clean at all it’s unsafe imagine 3 am u hear people banging so hard on the main entrance screaming yelling because they are fighting with people inside the hotel and if u think it happens once like things happens than think twice because I stayed there for 5 days and honestly that’s happened 3 times and the worth things is my room was right by the lobby and by the front entrance…
Business response:
Wissam, thank you for your feedback. We apologize for the cleanliness issue you encountered. We will share your comments with our housekeeping team for their review and action. We are also sorry to know about the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Thé property smell so bad. Immediately I opened the door the air that hit me was pungent. Other occupants were smoking and you could smell it.
Business response:
Thank you for selecting our hotel. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We will also utilize your comments to enforce our no-smoking policy more effectively. Thank you again for sharing your feedback. Sincerely, Hotel Management
never again The rooms AC was broken, and the entire building stunk of cigarettes. The cleanliness was subpar and the front desk attendant was often no where to be found.
Business response:
Zach, thank We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Horrible place. Room was not cleaned. Found marks on doors, disgusting stuff in bathtub, underwear in cupboard, half eaten candy bars etc. under bed. Yellow-stained sheets. Accent chair that had ripped gouges in the vinyl. Felt dirty and unsafe. Tried to get moved, the woman at the front desk kept saying, “you ordered a double-bed” and even though I paid extra for my room they didn’t move me. Most disgusting hotel experience. Chose it because it was near a school requirement.
Business response:
Thank you for staying with us and for your candid review. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Need more clean rooms and broken windows, difficult connecting WiFi.
Business response:
Thank you for your feedback. We apologize for the cleanliness and maintenance issues you encountered. We are truly sorry and assure you to discuss them with our teams and take corrective measures. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
The place was dirty and needed to be renovated
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate your feedback regarding the overall condition of our hotel and will share it with the appropriate individuals as we plan for future upgrades. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Man... read more
No rooms available took over 3 hrs for another location.. That location had technical issues and could not receive Hotel.Com business credit card payment.. Awful!! So, by 3am to find another hotel room. Just awful could hardly drive wasn’t safe. No refund.. Or Free Room..
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. We would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.