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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wish I would have taken pic's . Not a very nice
Business response:
Dear Kristine, Thank you for your review. It is disappointing to know your expectations for a good hotel experience were not met, and we are sorry for the issues. As we advance, we will speak to our team to be more careful in-room delivery. It is a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
No dishes any more. No pots or pans. Nothing. You have to buy them. lol No hand towels. No dish towels or dish cloth or dish soap. 1 bar of soap to do everything. No night clerk at a location that is known to be loud. You have to PAY to exchange your towels. Per room there is a bath mat, 2 bath towels and 2 wash cloths. The stove top took 10 minutes to heat up and then would fry an egg. A worker walked right into our room without knocking. This place used to be a happy place. Now it is a sad shell of a hotel. Oh… the one lug... read more
Business response:
Dear Margaret, Thank you for taking the time to share your valuable remarks with us. We are continually working to provide our guests with a seamless stay, and it is disappointing to learn that your experience was anything other than satisfying. It seems we might have missed some important communication process regarding our dishware and amenities, and for that, we sincerely apologize. We try to keep our guests well-informed about our policies and have this information posted on our websites. Even so, we regret any inconveni... read more
My toilet didn’t flush so they had too move me to a room with a smaller tv and I got bit by something
Business response:
Dear Antonio, Thank you for choosing our hotel during your recent visit to our area. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. Thanks again for being our guest, and we hope to hear from you soon. Sincerely,Hotel Management
This property wasn't cleanly at all. The toilet seat was dirty when we got in, the floor was dirty, and apparently they make you take your own trash out. Also they charge you for towels. Definitely wouldnt recommend.
Business response:
Dear Danielle, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely,Hotel Management
Property very run down. Room was dirty, smelly and outdated. Kitchen cabinets broken. Tried to change reservation to leave a day early but staff would not allow me to change it. No coffee maker, shampoo, hair dryer. Extremely overpriced.
Business response:
Dear Darren, We're truly sorry to hear about your recent experience. Your feedback is important to us, and we take your concerns seriously. We will address the issues you've mentioned with our team to ensure that necessary improvements are made. Regarding the reservation change, we apologize if you encountered any difficulties, and we'll review our policies to provide a more flexible approach in the future. Our goal is to offer comfortable and enjoyable stays, and we appreciate your patience. Please consider giving us anothe... read more
Disappointing stay! Someone pulled fire alarm, they could mot find my reservation. AC heat did not work, there was s dog in someones room that kept barking.
Business response:
Dear James, Thank you for choosing us and for sharing your comments. We sincerely regret the concerns which left you with a less-than-perfect impression of our hotel. We hope you will accept our apologies for any inconvenience caused to you. We have taken note of your feedback and have shared it with our team for future improvement. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.