This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need more clean rooms and broken windows, difficult connecting WiFi.
Business response:
Thank you for your feedback. We apologize for the cleanliness and maintenance issues you encountered. We are truly sorry and assure you to discuss them with our teams and take corrective measures. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
The place was dirty and needed to be renovated
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also appreciate your feedback regarding the overall condition of our hotel and will share it with the appropriate individuals as we plan for future upgrades. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Man... read more
No rooms available took over 3 hrs for another location.. That location had technical issues and could not receive Hotel.Com business credit card payment.. Awful!! So, by 3am to find another hotel room. Just awful could hardly drive wasn’t safe. No refund.. Or Free Room..
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. We would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
Worst hotel experience ever, don’t stay there! Did not end up staying there. The first room they gave me was occupied by someone else. The 2nd room they gave me had not been cleaned, bed was unmade, towels all over etc. The third room they gave me had an out of order sign on it. Opened the door and the bathroom was being repaired. I told the man at the front desk I could not stay there and wanted to cancel my room. He said there were no more rooms available for me anyway. The establishment was quite dirty overall. The next c... read more
Business response:
We cannot apologize enough for the difficulties you encountered while being here. Your concerns have been shared with the management team, and we are following up to determine where we went wrong, and how we can enhance our service to our guests. Please reconsider staying at our hotel as we are confident you will have a much more positive experience next time. Sincerely, Hotel Management
For 2 days I had to complain to front desk about the smell of cigarette smoke in my hallway. Housekeeping should have noticed. The hallways, stairways, and elevator wrre dirty. For the area and the Extended Stay brand name I was vrry disappointed.
Business response:
Thank you for your review. We apologize for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, we apologize for not living up to our commitment to clean, fresh accommodations during your visit. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the fu... read more
Average Furnace was very noisy and no breakfast served average.
Business response:
Kamal, thank you for your review. We are sorry for the noise issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the maintenance team for review and action. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
The clerk who checked us in was rude and quit the next day. Electrical outlet in bathroom came out of wall. No coffee maker in room. Extra charge to clean room. Dirty drawer in kitchen filled with filth. Must ask for dishes or silverware. Sheets were worn. Furniture was very worn. Formica counters were dingy and were falling apart. Refrigerator hummed all night. Only one dolly to take luggage, which was not available for our use.
Business response:
Please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you experienced. We understand the importance of clean and comfortable accommodations, so we have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
They aren't salting the sidewalks. I have asked housekeeping to come for almost a month. I have asked them to address the cloudy water in the kitchen faucet for almost a month. The elevator broke down for a whole weekend because maintenance wasn't around. The handicapped button doesn't work on the entrance door. The carts to move in are broken.I was given a dirty coffee pot.
Business response:
We are sorry for the problems you have encountered and that we have not been receptive to address the situation. Your concerns will be shared with the appropriate team members immediately and we will make sure you are not troubled by such issues going forward. Thank you for your patience and understanding. Sincerely, Hotel Management
Room was not clean, bad quality of hotel room
Business response:
Lance, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.