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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncordinated
Business response:
Dear Guest, Thank you for sharing your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our front desk team is always here to help you. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
No
Business response:
Thank you for sharing your feedback, Junhee. We regret that your experience did not meet expectations and apologize for any inconvenience you encountered. Guest satisfaction is a priority, and your comments are taken seriously. If you are willing, providing more details would help us better understand the concerns and take appropriate steps to improve. We appreciate your time.Sincerely,Hotel Management
I chose this hotel because it’s supposed to be smoke free (I have asthma) This a temp situation as I search for an apartment. There are two rooms that are smoking cigarettes and more , both the room next to and above me and the smoke comes in to my room. Because two of my triggers are scent and smoke I often wake up mid attack, the last two were particularly bad and I had go to the er as my portable nebulizer didn’t work well enough. I don’t know how long I was breathing in the smoke as this happens between 2-3am . Ive been ... read more
Business response:
Dear Jules,Thank you for your recentstayat our hotel. We sincerely apologize for the distress and health concerns you experienced during your visit. A smoke-free environment is a priority, and we regret that this was not upheld, especially given your asthma. No guest should have to endure such discomfort, and we take your concerns very seriously. Our team has been made aware of this issue, and we are reinforcing our policies to prevent future violations. Your safety and well-being are important to us, and we deeply regret th... read more
Dirty towels sheets and staff was poor
Business response:
Dear Devan,We sincerely apologize for the issues you encountered during your stay. Cleanliness and quality service are our top priorities, and we regret that we fell short in these areas. Your feedback is important, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope for the opportunity to provide you with a much better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.