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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was ok but I wasn’t told that my bed size was changed before I checked in. Once I got to my room and seen I had the wrong size bed I had to go back to the front and ask why. I wasn’t given the option if I wanted to keep my room. So that was upsetting. When come to checking out. They did not have a Drop/return key box or oven even have someone to call for those who have to check out before 11am.
Business response:
Dear TaNina, Thank you for your feedback. We regret to hear about the inconveniences you experienced during your stay. Transparency and communication are essential, and we sincerely apologize for not informing you about the bed size change before check-in. Additionally, we understand the frustration caused by the lack of a key drop-off option or staff availability during early check-out. Your concerns have been shared with our team to ensure such issues are addressed promptly and that our processes are improved for future st... read more
Bugs and light wasn’t working. Front desk made no effort to assist. Or switch rooms
Business response:
Dear Lyndsey, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, including the presence of bugs and the malfunctioning light. It is disappointing that our front desk team did not provide the assistance you needed. Your feedback is invaluable as it highlights areas where we must improve our service and guest experience. We are committed to addressing these concerns and hope you will consider staying with us again, allowing us to provide a more pleasant experience in th... read more
One bar of soap and 2 towels No one at front desk except limited hours. Could not check out before 9am. No blanket on bed. Absolutely nothing to recommend.
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to hear about your experience and understand how the lack of basic amenities and limited front desk hours affected your stay. Our goal is to provide a comfortable and well-equipped environment for all our guests, and it is clear we missed the mark this time. We are currently working on enhancing our amenity offerings and ensuring more accessible front desk support. Your comments help us identify areas for improvement, and we appreciate the opportunity to... read more
I wish they didn’t charge you to use pots and pans.
Business response:
Dear Tonya, Thank you for your feedback! We're glad you enjoyed your stay at Extended Stay America, and we appreciate your suggestion regarding the kitchen amenities. Providing a comfortable and convenient experience is important to us, and your input helps us improve. We hope to welcome you back for another great stay soon.Sincerely,Hotel Management
Our refrigerator didn’t work, our card was deactivated, and also the lady at the front desk was extremely rude
Business response:
Dear Raquel,Thank you for taking the time to share your experience with us. We sincerely apologize for your issues, including the malfunctioning refrigerator, your deactivated key card, and the unhelpful interaction with our front desk staff. This is not the level of service we strive to provide, and your feedback is invaluable in helping us improve. Please know that we are committed to addressing these concerns with our team to prevent similar situations in the future. We appreciate your understanding and would love the opp... read more
There was a lot of dust under the bathroom sink on the wood shelf. And the desk area formica was torn up.
Business response:
Dear Justin, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered, specifically the dust under the bathroom sink and the condition of the desk area. Your observations are vital for us to enhance our services and maintain the highest standards. Please be assured that we are addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope you will consider staying with us again for a better experience.Sin... read more
Dirty and dusty on shelf under bathroom sink. Formica on work desk damaged
Business response:
Dear Justin, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the cleanliness issues you experienced, particularly the dust under the bathroom sink and the condition of the desk area. Your feedback is invaluable as it helps us identify areas for improvement. We are committed to addressing these concerns with our housekeeping and maintenance teams to ensure a more pleasant experience for future guests. We appreciate your understanding and hope you will consider staying with us again f... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,838 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.