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Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
- Hotels
- Novi, MI
About this business
Location details
21555 Haggerty Rd., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No staff available for late night check in. No towels or paper towel or little extras that make stay comfortable
Business response:
Dear Penny, Thank you for your feedback. We apologize for the lack of staff during your late-night check-in and the missing amenities. This falls short of our standards. We are addressing these issues to ensure better service and comfort for our guests. We hope to welcome you again soon.Sincerely,Hotel Management
Extended Stay Bait & Switch Checked in at 6:30pm on the 24th, left immediately for business, returned to the room @ 10:30pm to find no remote for tv. Called the front desk got central booking, was informed front desk was closed and individual on premises wasn't responding. I departed the hotel at 9am on the 25th, the front desk was closed. Returned @ 3:30pm, Dewayne was working the front desk, after 2 visits and 2 remotes that were inoperable I went back a 3rd time, Jackie was working, she had me waiting while she entertaine... read more
Business response:
Dear George, Thank you for sharing your experience, and we apologize for the inconvenience you faced during your stay. It is disappointing to hear that our service did not meet your expectations, and we regret any frustration this caused. We are addressing the issues regarding the TV remote and the unavailability of front desk staff to ensure such problems do not recur. Additionally, we will review our breakfast offerings to ensure they align with our advertisements. We appreciate your patience and feedback, and we hope to h... read more
The hotel was extremely dated; iron was broke in room, refrigerator did not work, there were not enough towels, and there was too much smoke. The cleanliness needs to improve. I canceled my reservation after one night and received a refund.
Business response:
Dear Asisha, Thank you for your feedback, and we apologize for the issues you encountered during your stay. We regret that the condition of the room and the lack of amenities did not meet your expectations. Your concerns about the broken iron, non-functional refrigerator, insufficient towels, smoke, and cleanliness have been noted, and we are addressing these matters with our team to improve our services. We hope you will consider giving us another chance in the future to provide a better experience.Sincerely,Hotel Managemen... read more
No staff period...no front desk contact.. my hotel door deadbolt would not engage...door was virtually unlocked all night. I install doors , the deadbolt would not work because the door had been busted open many times. No coffee, no staff at front desk at 8am...steel door closed over desk. People obviously living in cars in parking lot. All this at 12mile and Haggerty in "upscale Novi Michigan " Area surrounded by actual hotels! What a joke!! Its a guise to rip off and capitalize on homeless and undocumented workers!!
Business response:
Dear Richard, Thank you for bringing this to our attention. We apologize for the unacceptable experience you had during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. We are investigating the issues you mentioned and taking immediate steps to address them. Your feedback is invaluable, and we appreciate your patience as we work to improve our services. We look forward to welcoming you back in the future!Sincerely,Hotel Management
It is run down and really needs updated. Holes in the walls, the countertop in the bathroom was pulled away from the wall. The outlet covers were smaller than the hole in the wall. The elevators were dirty. I gave it 2 stars because they didn’t have bedbugs. Definitely do not recommend.
Business response:
Dear Suzanne, Thank you for taking the time to share your feedback with us. We apologize for falling short of your expectations during your recent stay. Please know that we take your concerns seriously and are actively working to address the issues you mentioned, including updating and maintaining our facilities to ensure a more pleasant experience for all our guests. We appreciate your honesty and hope to have the opportunity to welcome you back in the future to show you our improvements.Sincerely, Hotel Management
The room smell like dirty pets.
Business response:
Dear Thuy, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unpleasant odor in your room. Please rest assured that we take cleanliness and guest comfort very seriously, and we will address this issue immediately with our housekeeping team to ensure that it does not recur. Your feedback is invaluable in helping us maintain the high standards we strive for. We hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Novi - Haggerty Road
How is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road rated?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road has a 3.6 star rating with 1,747 reviews.
When is Extended Stay America Select Suites - Detroit - Novi - Haggerty Road open?
Extended Stay America Select Suites - Detroit - Novi - Haggerty Road is open now. It will close tomorrow at 12:00 a.m.