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Extended Stay America Select Suites - Detroit - Sterling Heights
- Hotels
- Sterling Heights, MI
About this business
Location details
33400 Van Dyke Ave., Sterling Heights, MI, 48312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty room
Business response:
Dear Ronnell, Thank you for choosing us for your visit. We regret to read about your disappointment regarding the condition of your suite. Please accept our sincere apologies, as we never mean to disappoint our guests. We assure you that what you experienced is unacceptable by our standards, and we will address this with our housekeeping team. We are committed to providing every guest with an excellent experience, and we appreciate your patience and feedback as this helps improve our services. We hope you will consider revis... read more
I chekced in and checked right back out very dirty and very uncomfortable.
Business response:
Dear Rita, Thank you for sharing your feedback. We are disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
The worst place you can stay in
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our sincerest apologies for not providing you with a satisfactory stay. Our goal is to provide an exceptional experience for every guest; therefore, we regret that we could not make this happen for you. We hope you will revisit us for a much-improved stay. We look forward to seeing you.Sincerely,Hotel Management
This is an old property everything is broken in the room, they dont have housekeeping, and the stuff are horrible, they tell you theres's a breakfast in fact there's only coffee and tea. Don't go there the place is horrible.
Business response:
Dear Aimi, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we regret that this was not your experience. Also, we are sorry for your disappointment with our breakfast, and we have shared your comments with our breakfast staff as we continually strive to improve our guest experience. Your feedback is important to us, and we will use it to improve our services. We are sorry and hope you ... read more
I did not like anything about it unfortunately stayed 4 hours and checked out.
Business response:
Dear Sonja, thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience caused due to various issues and want to assure you that we are taking action to avoid such concerns in the future. Please stay with us again so we can provide you with the excellent service for which we are known.SincerelyHotel Management
Hotel in need of a refresh. Many parts of the room were banged up or broken. Carpet was disgusting.
Business response:
Debbie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managemen... read more
Hotel from hell Me and my children were put in room 116 there was no bed and the room was something out a horror movie. They ran out of rooms and gave me room 113 that was under maintenance, it has no bathroom door the room was so dirty and there was no way me and my children could take a shower. It was late and my children were tired so I took the room . I could not rest because I couldn’t wait to just check out and get away from this place. I’ll never come back
go somewhere else if you can The room badly smelled and the lobby smelled as well. There was trash on top of the fridge from past guests. The area was a little sketchy. Breakfast was not much only a prewrapped selection of nothing I wanted. I would not have stayed if I had had my kids with me.
Business response:
Jolene, thank you for evaluating your stay. We regret the unpleasant visit and your disappointment with our complimentary grab-and-go breakfast. We take the cleanliness of our property and suites very seriously; therefore, we apologize for the cleanliness issue you experienced during your visit and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We encourage you to try us again in the near future. We are confident you w... read more
Frequently asked questions about Extended Stay America Select Suites - Detroit - Sterling Heights
How is Extended Stay America Select Suites - Detroit - Sterling Heights rated?
Extended Stay America Select Suites - Detroit - Sterling Heights has a 3.4 star rating with 1,201 reviews.
When is Extended Stay America Select Suites - Detroit - Sterling Heights open?
Extended Stay America Select Suites - Detroit - Sterling Heights is open now. It will close tomorrow at 12:00 a.m.